SIVARANJANI KRISHNAMOORTHY
Chennai
Summary
Production Support Engineer with 3.7 years of hands-on experience in Application Monitoring, Incident Management, and L1/L2 support across banking and financial domains. Skilled in analyzing logs, troubleshooting issues, and coordinating with development teams for permanently fixes. Proficient in SQL commands and ITSM tools ServiceNow. Ensuring high application availability and delivering quick turnaround for business-critical incidents. Strong communicator with a focus on root cause analysis and process improvements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Production Support Engineer
Tata Consultancy Service
Chennai
03.2025 - 12.2025
- Monitored system alerts and logs, ensuring timely response to incidents and minimizing impact on production.
- Developed technical documentation for troubleshooting procedures, improving knowledge sharing among team members.
- Conducted root cause analysis on recurring issues, driving solutions that enhanced system stability and reliability.
- Ensuring high application availability, and delivering quick turnaround for business-critical incidents.
Associate Trainee
Ltimindtree
01.2023 - 09.2024
- Design, develop, test, and maintain mainframe applications for HFSI clients, ensuring high-quality deliverables.
- Write efficient, well-documented code in mainframe programming languages COBOL and JCL.
- Develop and maintain core banking systems, including account management and transaction processing.
- Enhancement and creation of COBOL and COBOL-DB2 modules to facilitate new features, such as 3NB and 2FA for existing cards.
- Troubleshoot and resolve technical issues, collaborating with cross-functional teams as needed.
- Work closely with project managers, technical teams, to understand requirements and deliver solutions.
Trainee Engineer
Ltimindtree
01.2022 - 01.2023
- Participate in training and professional development activities to enhance mainframe skills and knowledge.
- Collaborate with cross-functional teams, including development, testing, and operations.
- Adhere to industry best practices, coding standards, and mainframe security guidelines.
- Assist in supporting the production environment, including resolving technical issues and performing routine maintenance tasks.
Education
Bachelor of Arts - Bachelor of Computer Applications
MNES Women's Arts and Science College
Vellore, TN01.2021
Skills
- Programming Languages: COBOL, JCL
- AS400 system
- Database Management Systems: DB2
- Other technical skills: SQL
- Development Tools: TSO/ISPF
- Ticketing Tools: ServiceNow
- Interpersonal skills: Critical thinking, Problem solving, Time Management, Incident management
- ITIL processes
- Application monitoring
- Team collaboration
Certification
Udemy- COBOL Beginner to Expert
Timeline
Production Support Engineer
Tata Consultancy Service
03.2025 - 12.2025
Associate Trainee
Ltimindtree
01.2023 - 09.2024
Trainee Engineer
Ltimindtree
01.2022 - 01.2023
Bachelor of Arts - Bachelor of Computer Applications
MNES Women's Arts and Science College