NSS Volunteer Sports (Javelin Throw, Throw Ball)
Sivashankari M
Customer Care Representative
Coimbatore
Summary
Personable and dedicated Customer Service Representative with extensive experience in Banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Customer Care Representative
Ujjivan Small Finance Bank Ltd
05.2023 - Current
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Gathered customer feedback to suggest improvements for products and services.
- Identified opportunities to upsell additional services when appropriate.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Financial Inclusion Officer
Ujjivan Small Finance Bank Ltd
06.2021 - 05.2023
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Maintained positive working relationship with fellow staff and management.
Education
MBA - Human Resources Management
Bharathiar University
Coimbatore 04.2001 -
B.Com Corporate Secretary ship (CA) -
Dr.N.G.P. Arts and Science College
Coimbatore, Tamil Nadu 01.2018 - 04.2021
Higher Secondary - undefined
Corporation Girls Higher Secondary School R.S.Puram
Coimbatore, Tamil Nadu 01.2017 - 04.2018
SSLC - undefined
Corporation Girls Higher Secondary School R.S.Puram
Coimbatore, Tamil Nadu 01.2015 - 04.2016
Skills
- Microsoft Word
- Advanced Excel
- PowerPoint
- Access
- Customer Service
- Email correspondence
- Inbound Customer Service
- Language Fluency
- Understanding Customer Needs
- Problem-Solving
- Computer Skills
- Excellent Communication
Certification
Secured First Class in Typewriting English Junior Grade.
Personal Information
- Father's Name: Murugan S
- Nationality: Indian
Career Focus
Intend to build a career with a leading corporate environment and be associated with a team of committed & dedicated individuals, thereby making a significant contribution to the success of the company.
Conference And Seminars
- Participated in National Conference Conducted by department of commerce and commerce with CA on "Role of Social Media in Expanding Markets" at SNMV College of Arts and Science College - Coimbatore.
- Participated in National Level Seminar Organized by department of commerce (CA) on "INCLUSIVE BANKING IS ELUSIVE: A Retrospective Analysis for Prospective India" at Nandha Arts and Science College - Erode.
- Attended in National Level Seminar Organized by department of Corporate Secretary ship with (CA) on "Impact of Trade war on Indian Economy" at Dr.N.G.P. Arts and Science College - Coimbatore
Language Known
- Tamil
- English
- Kanada (Speak Only)
Extracurricular Activities
NSS Volunteer Sports (Javelin Throw, Throw Ball)
Additional Information
Certifications and Licenses
- Secured First Class in Typewriting English Junior Grade.
- Completed GST with Certificate.
- Completed NPTEL online certification on "Design Thinking".
- Completed Udemy courses for "Social Media Marketing".
Interests
Timeline
Customer Care Representative
Ujjivan Small Finance Bank Ltd
05.2023 - Current
Financial Inclusion Officer
Ujjivan Small Finance Bank Ltd
06.2021 - 05.2023
B.Com Corporate Secretary ship (CA) -
Dr.N.G.P. Arts and Science College
01.2018 - 04.2021
Higher Secondary - undefined
Corporation Girls Higher Secondary School R.S.Puram
01.2017 - 04.2018
SSLC - undefined
Corporation Girls Higher Secondary School R.S.Puram
01.2015 - 04.2016
MBA - Human Resources Management
Bharathiar University
04.2001 -
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