Skander Sghaier
Summary
Lived in different european countries such as Germany for 7.5 years, Austria for 2.5 years and Czech Republic for 2 years.
Overview
5
5
years of professional experience
Work History
KYC/AML Specialist
SumSub Company
11.2022 - 09.2024
- Due diligence check ,investigation to identify, evaluate and verify all available information on Applicants .
- Collaboration between other departments to verify and resolve suspicious cases of AML/KYC-related issues.
- Handling and analyzing large amount of information
- Answering incoming video calls in German, English, French and Arabic
- Check the ID documents for authenticity using our document directories.
- Recognize manipulation, forgeries and cases of fraud and document these incidents
- Safeguard data, ensuring confidentiality and security
- Adherence to legal regulations and company standards
- Good knowledge of the FATF RECOMMENDATIONS
- Paying attention to detail and precision when carrying out tasks.
CRM Advisor
BlueLink International
11.2021 - 03.2022
- Customer Support for Airfrance & KLM via Phone and Emails/Management of Customers requests regarding loyalty programs/ Booking of Flight tickets/B2B Activities/Social Media Support/After-flight Claims
- Transaction monitoring : conducting monitoring customer's transactions such as money transfers by purchase of flighttickets or other products online and withdrawals of refund .
- Provide monitoring, analysis customer's online account .
- Use of Transaction monitoring Software Alessa
Air Travel Consultant
Lufthansa InTouch
02.2020 - 10.2021
- Professional Communication/Reservation/Ticket Sale/Manage Accounts for frequent flyers (Miles & More)/Technical Support on Austrian Airlines Website (Website Bugs, etc...)
Education
Austrian Airlines.com Support Training -
Lufthansa Intouch
03.2024
GDPR
Sumsub Company
11.2023
Amadeus / CRM advisor Training - undefined
Bluelink international Prague
01.2022
Lufthansa.com upskill Training Course - undefined
Lufthansa Intouch
04.2020
Lufthansa Introductory Training - undefined
Lufthansa Intouch
03.2020
Skills
- Problem Solving
- Decision Making
- Teamwork
- Time Management
- Good Communication
- Ability to Multitask
- Computer Skills
- Customer Service
- Ability to Work Under Pressure
- Communication Skills
- Use of softwares : Slack - Mattermost - Sumsub - Oneres - Amadeus
Languages
German
English
French
Personal Information
Date of Birth: 04/18/1987
Hobbies and Interests
- Travelling
- Sport
Timeline
KYC/AML Specialist
SumSub Company
11.2022 - 09.2024
CRM Advisor
BlueLink International
11.2021 - 03.2022
Air Travel Consultant
Lufthansa InTouch
02.2020 - 10.2021
Austrian Airlines.com Support Training -
Lufthansa Intouch
GDPR
Sumsub Company
Amadeus / CRM advisor Training - undefined
Bluelink international Prague
Lufthansa.com upskill Training Course - undefined
Lufthansa Intouch
Lufthansa Introductory Training - undefined
Lufthansa Intouch
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