Skylar Petzak
Murfreesboro
Summary
Dynamic and detail-oriented Patient Service Representative with a proven track record at TOA, excelling in appointment scheduling and insurance verification. Adept at enhancing patient satisfaction through exceptional customer service and effective communication. Skilled in HIPAA compliance and office administration, consistently improving clinic workflow and training new staff for service excellence.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
TOA
Murfreesboro, TN
06.2023 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Facilitated communication between patients and healthcare providers to enhance service quality.
- Trained new staff on office procedures and patient interaction protocols for improved service consistency.
- Counted and maintained money in safe as well as put together deposits
Customer Service Representative
Walmart
Murfreesboro, TN
01.2021 - 05.2023
- Assisted customers with inquiries, providing accurate product information and solutions.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Collaborated with team members to streamline service delivery and improve response times.
- Trained new associates on customer service protocols and operational procedures.
Brand Ambassador
Forever 21
Murfreesboro, TN
11.2020 - 01.2022
- Engaged customers through effective product promotion and brand representation.
- Assisted in maintaining store visual standards to enhance shopping experience.
- Conducted market research to identify customer preferences and trends.
- Provided feedback on product selection to optimize inventory management.
Education
High School Diploma -
Blackman High Schools
Murfreesboro, TNSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Payment collection
- Office administration
- Front desk supervision
- Multitasking and organization
- Money handling
- Patient check-in
Timeline
Patient Service Representative
TOA
06.2023 - Current
Customer Service Representative
Walmart
01.2021 - 05.2023
Brand Ambassador
Forever 21
11.2020 - 01.2022
High School Diploma -
Blackman High Schools