Aylah Mckeough
Shelbyville
Summary
Intends to develop professional work experience utilizing excellent communication and time management skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dominoes
C&W Services
02.2025 - Current
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Ski Lift Operator
Bear Mountain Resort
Big Bear Lake
02.2021 - 05.2023
- Provided detailed instructions on how to safely use the ski lift.
- Enforced last chair and lift closure protocol by blocking lift mazes.
- Operated lift control panels and adjustment mechanisms to manage speed and operational efficiency.
- Shoveled and raked snow and removed ice to maintain clear lift access.
- Trained new employees on safe operating procedures for running a ski lift.
- Monitored lift operations, identifying and addressing any operational issues promptly.
- Enforced safety regulations, ensuring passengers adhered to guidelines for a safe lift experience.
- Assisted passengers with special needs, ensuring their safety and comfort during lift operations.
- Operated ski lifts, gondolas, and chairlifts, ensuring the safe boarding and disembarking of passengers.
- Engaged with passengers in a friendly manner, enhancing their overall experience and satisfaction.
- Inspected ski lift equipment and reported any malfunctions or damage to supervisor.
- Monitored customer safety while riding the ski lift by ensuring proper seating position and adherence to safety rules.
- Responded promptly and appropriately to emergency situations related to the ski lift operations.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Closed down rides with faulty equipment and notified supervisor.
- Assisted guests with loading chairlifts, scanning tickets and resolving ticket issues.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Booted unruly and potentially endangering patrons from rides and amusement park.
- Managed lift line flow, ensuring a smooth and efficient boarding process for passengers.
- Pulled down safety bars and secured riders according to specified attraction details.
- Answered guest questions about how to load and unload safety.
- Assisted area gusts on loading and unloading from lift.
- Checked tickets of guests boarding lift.
Security Officer
Bear Mountain Resort
Big Bear Lake
02.2021 - 05.2023
- Searched bags manually to identify prohibited items and contraband.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Verified photo IDs and tickets to allow guests passage.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Maintained high levels of alertness throughout shifts.
- Completed incident reports to record security or loss prevention incidents.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Reported safety hazards for remediation response.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Monitored surveillance cameras and responded to suspicious activity.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated all reported incidents of theft or vandalism on premises.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Checked for safety hazards and took corrective action when necessary.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Provided friendly and professional assistance to employees, visitors and customers.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Enforced access control measures in accordance with established procedures.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Maintained accurate logs of all security related activities.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Assisted with crowd control during large events held at the facility.
- Confirmed visitor identification prior to granting entry into the building.
Restaurant Hostess
Texas Roadhouse
Sierra Vista
02.2018 - 07.2020
- Assisted staff by serving food and beverages or bussing tables.
- Greeted guests and sat customers at tables or in waiting areas.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Greeted customers, answered questions and recommended specials to increase profits.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Stocked server areas with supplies before, during and after shifts.
- Answered phones promptly to record and confirm reservations.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Answered telephone to provide dining information and take reservations.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Informed kitchen staff of any special orders or dietary restrictions.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Took reservations from patrons by phone or online.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Education
High School Diploma -
Adult Learning Center
Shelbyville, TN11-2024
Skills
- Customer service
- Teamwork
- Time management
- Safety procedures
- Problem solving
- Basic first aid
- Conflict resolution
- Critical thinking
- Task prioritization
- Attention to detail
- Multitasking
- Teamwork and collaboration
- Organization and time management
- Supervision and leadership
Accomplishments
- Graduate and have 5 certificates in firefighting
- Going to school for Emergency medical technician
- Gotten far in life to be my own boss as I run my own tattoo company
Certification
- FEMA firefighters certified
- Currently EMT certified
- Security certified
Languages
American Sign Language
Full Professional
Timeline
Dominoes
C&W Services
02.2025 - Current
Ski Lift Operator
Bear Mountain Resort
02.2021 - 05.2023
Security Officer
Bear Mountain Resort
02.2021 - 05.2023
Restaurant Hostess
Texas Roadhouse
02.2018 - 07.2020
High School Diploma -
Adult Learning Center