SM Sathish
Service Specialist/team Leader - Desoutter (A Division of Atlas copco Group)
Chennai
Summary
- Seeking challenging assignments in handling electrical assembly for the reputed manufacturing firm where I can apply my creative skills and knowledge for the growth of the company.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Service Specialist/Team Leader
Desoutter tools
2 2022 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
- Delivered informative presentations on products/services offered by the organization during meetings with potential clients.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
Service Engineer, Senior Engineer- After Market
Desoutter tools
01.2014 - Current
- Execute Preventive Maintenance activity for Electrical power tool individually
- Execute installation work for Pneumatic, Battery, Electric power tools
- Done the training activity for electric power & battery tools
- Cross functional activity which helped to improve workshop utilization & reduce CRT
- Handling separate territory as a aftermarket service.
- Improved team productivity by providing technical guidance and mentoring junior engineers.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
Production Enginner
JK tyre ltd
8 2011 - 7 2012
- Managed production schedules, ensuring timely delivery of products while maintaining high quality standards.
APPLICATION ENGINEER
Tespa tools india Pvt ltd
07.2012 - 01.2014
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
Education
Diploma - Electrical, Electronics And Communications Engineering
JACSI Polytechnic
Thoothukudi, India 04.2001 -
B.Tech - Electrical, Electronics Engineering Technologies
JRN University
Chennai, India 04.2001 -
12th Standard - Maths-Electrical Domestic Application (EDA)
Holy Redeemers HR Sec School
Tirunelveli, India 04.2001 -
Skills
Client Retention Strategies
Microsoft Excel
Customer Service
Problem Resolution
Customer Relationship Management (CRM)
Technical Support
Lead Generation
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Telugu
Advanced (C1)
Job Profile
- Currently I am working in Desoutter tools (A Division of Atlas copco ) in Industrial Tools Divison as a Team Leader/Service Specialist to handle the technical issue , Knowledge Sharing, training, Internal team competent and handling the team, warranty process, Lead Generation, AMC renewal and customer Satisfaction and install the new Products and Data Driven software.
Software
MS SQL Database
Networking
Process control Software(Pivotware)
Power point presentation & Excel
MES and Open Protocol , Fieldbus communication
Interfacing controller with PLC
Awards
- Best service engineer awards received in 2017
- Production Boost award received 2020
- Received Best Customer Value Creator Award 2022
- Best Customer Experience Award 2023
- Received the Operational Excellence award in 2024
Handling the Major Customers in south
- Mahindra and Mahindra ltd
- Renault Nissan Ltd
- Delphi tvs ltd
- TVS motors ltd
- Hanon system ltd
- Comstar India ltd
- Whirlpool india ltd
- Poclain hydralics
- Rane TRW Group
- Simpson & Co group
- Valeo Lightening
- Schneider Electric ltd
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Timeline
Service Engineer, Senior Engineer- After Market
Desoutter tools
01.2014 - Current
APPLICATION ENGINEER
Tespa tools india Pvt ltd
07.2012 - 01.2014
Diploma - Electrical, Electronics And Communications Engineering
JACSI Polytechnic
04.2001 -
B.Tech - Electrical, Electronics Engineering Technologies
JRN University
04.2001 -
12th Standard - Maths-Electrical Domestic Application (EDA)
Holy Redeemers HR Sec School
04.2001 -
Service Specialist/Team Leader
Desoutter tools
2 2022 - Current
Production Enginner
JK tyre ltd
8 2011 - 7 2012
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