Sneha S
Front Office
Chennai
Summary
Polite and Professional Team Player. I have 2 years of customer service skills in hospitality industry. I have a passion for learning and growing in the hospitality field.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Guest Service Associate, Front Desk
Park Hyatt Chennai
Chennai
08.2024 - Current
- Work with Opera, Reserve, InfoGensis, Medalia Conceirge, Colleague Advantage.
- Ensure that all check-ins and check –outs are handled smoothly as per Brand standards.
- Responsible for maintaining Credit Limit for In house guests and ensure timely closure of bills.
- Handling Online Travel Agent reservations
- Responsible to drive Upsells to achieve the set target.
- Ensure any guest feedbacks or complaints are resolved in effective way to improve guest experience.
- VIP Guests handling.
- Responsible to monitor the scores on HySat (Customer Satisfaction survey) and ensure the targets are met.
- Ensure the Enrollment Success Ratio targets are met by driving enrollments of guests to the World of Hyatt Loyalty Program.
J1 Intern, Front Office
Hyatt Regency Chesapeake Bay
03.2023 - 03.2024
- Work with Opera, Reserve, InfoGenesis, Medallia Conceirge, Colleague Advantage.
- Completed World of Hyatt training.
- Managed Phone, Online, and in-person reservations.
- Explained policies and standards to guests.
- Executed Credit Card transactions, Credit Limit and generated gift card payments.
- Completed enrollments, daily checklists, training.
- Welcomed guests and responded to guests complaints quickly.
- Trained 2 summer trainees.
- Ranked 1st in upsells during my J1 Program with 25000USD which contributed most to achieve the yearly upsell goal.
Guest Associate, Front Desk
Crowne Plaza, IHG
Chennai
12.2021 - 07.2022
- Performing check-in, check-outs and all basic front desk operations.
- Responding and delivering Guest Service requests.
- Cash Handling and credit card payments, adhering to hotels payment policies.
- Handled Group arrivals, Pre-key and the necessary group Routing for the same.
- Creating C forms, Profile Updating, Preferences.
- Blocking rooms and assist in Managing Inventory when oversold.
Education
MBA - Hotel Management and Catering Technology
Madras Institute of Hotel Management And Catering Technology
Skills
Technical: Proficient POS system, skilled in phone usage and cash register system Familiar with Hyatt Systems
- Interpersonal: Organized, punctual, Polite, time management skills, reliable, responsible, and honest and ethical
- Management: Front office operations, maintain a team, implemented hospitality services Dealing guests with friendly, efficient and service oriented manner
Complaint handling
Disclaimer
I, Sneha. S hereby declare that the information contained herein are true and correct to the best of my knowledge and belief.
Timeline
Guest Service Associate, Front Desk
Park Hyatt Chennai
08.2024 - Current
J1 Intern, Front Office
Hyatt Regency Chesapeake Bay
03.2023 - 03.2024
Guest Associate, Front Desk
Crowne Plaza, IHG
12.2021 - 07.2022
MBA - Hotel Management and Catering Technology
Madras Institute of Hotel Management And Catering Technology
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