Sofia Lara
Kingston Springs
Summary
Dynamic and dedicated professional with extensive experience in customer service at Outback Steakhouse. Proven ability to multitask effectively while maintaining a calm demeanor under pressure. Skilled in reservation handling and payment processing, consistently delivering exceptional guest experiences and fostering a welcoming environment. Certified in CPR, showcasing commitment to safety and well-being. Being around lots of different customers and tasks.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Hostess
Outback Steakhouse
10.2024 - 02.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Crew Member
AMC Theaters
10.2023 - 02.2025
- Worked front counter, and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Certified in CPR
- Reservation handling
- Payment processing
- Front-of-house display creation
Certification
- CPR and first aid - American Red Cross
Timeline
Restaurant Hostess
Outback Steakhouse
10.2024 - 02.2025
Crew Member
AMC Theaters
10.2023 - 02.2025
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