Sofien AYARI
Operations Management
Tunis,Tunisia
Summary
Dedicated and results-driven hospitality professional with extensive experience in hotel operations and food & beverage management. Skilled in overseeing day-to-day operations, ensuring exceptional guest experiences, and leading teams to deliver top-tier service. Passionate about driving excellence in all aspects of hotel and F&B operations, with a focus on quality, innovation, and guest satisfaction
Overview
13
13
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Assistant F&B Manager
Hilton Skanes Resort Beach 5*
Monastir
08.2024 - Current
- Assist F&B Manager in hiring, training, and managing F&B staff
- Monitor customer satisfaction and handle complaints or issues promptly
- Assist in inventory control, ordering supplies, and ensuring stock levels are appropriate for daily operations
- Conduct regular inspections to maintain hygiene standards in all F&B areas
- Communicate effectively with the kitchen, housekeeping, front desk, and other departments to ensure a seamless guest experience
Night Manager
Elmouradi Hotels
Gammarth
09.2022 - 08.2024
- Assist general manager in the day-to-day operation and night management
- Managing employees and planning, marketing, coordinating and administering hotel services such as catering and accommodation facilities
- Responsible for making sure that all areas of a hotel environment run smoothly and work together successfully
Hotel Manager
Beatrice Hotel
Kinshasa
05.2014 - 03.2022
- Company Overview: Located in Kinshasa, DR Congo
- Contract management, recruitment and implementation of a training system for staff, career development, time table scheduling
- Pre-opening; set up and successful operations of the hotel
- Follow up and monitoring, Participation in the intermediate and long-term budget planning processes, ensuring full integration of the budget in annual work plans and administration of funds
- SOPs: development and implementation of Standard procedures for all departments of the hotel
- Team management, Communication & Marketing
- Sales development, Clientele management & Security checks
- 130 rooms, Conference facilities, Fitness gym and more
- Congratulated for exemplary VVIP service, complete accommodation & facilities management of DRC's new President for 6 months in early 2019
- Located in Kinshasa, DR Congo
Restaurant Manager
Royal Thalassa Hôtel
Monastir
01.2013 - 01.2014
- Maintain productivity, quality and customer service standards
- Maintain restaurant revenue
- Team management and training
- Organize and supervise restaurant staff
- Respond effectively to customer complaints
- Daily operations, Events plan
- Manage the good image of the restaurant
Restaurant Supervisor
Rosa Beach Hôtel
Monastir
01.2012 - 01.2013
- Ensure customer satisfaction and have a presence daily during the high point of the restaurant's life
- Develop and maintain team motivation
- Guarantor of compliance with HACCP rules
- Daily operations, Team management, development, motivation
- Play an important role in the company's profitability and defend his image
Education
BACHELOR DEGREE - MANAGEMENT
01.2017 - 04.2020
Advanced National Diploma - Hotel Management
01.2005 - 04.2010
Skills
Microsoft Office (Word, Excel, PowerPoint, Outlook …)
Basic internet & Hospitality Management softwares
Hospitality management
Problem-solving abilities
Team leadership
Customer satisfaction
Multitasking Abilities
Decision-making
Effective communication
Training
- Sheraton Hôtel and Towers Tunis ; Banquet and a la carte service
- Regency Hammamet Hôtel ; Bar and F and B office
- Regency Tunis Hôtel ; Kitchen, receiving
- RIU Hôtels ; F and B control
Timeline
Assistant F&B Manager - Hilton Skanes Resort Beach 5*
08.2024 - Current
Night Manager - Elmouradi Hotels
09.2022 - 08.2024
Suptech University - BACHELOR DEGREE, MANAGEMENT
01.2017 - 04.2020
Hotel Manager - Beatrice Hotel
05.2014 - 03.2022
Restaurant Manager - Royal Thalassa Hôtel
01.2013 - 01.2014
Restaurant Supervisor - Rosa Beach Hôtel
01.2012 - 01.2013
High Institute of Hospitality and Tourism Karkwene Hammamet - Advanced National Diploma, Hotel Management
01.2005 - 04.2010