SOFIENE ROUINE
SENIOR LOBBY HOTEL
Dubai
Summary
Friendly hospitality professional guiding safety of guests and baggage. Highly motivated with background in providing excellent service. Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Bellman /Assistant Hotel Concierge
Radisson Beach Resort Palm Jumeirah
1 2024 - Current
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Organized luggage storage area effectively, allowing for easy retrieval upon guest departure or return from excursions outside the property.
- Developed strong relationships with local taxi drivers and shuttle companies, ensuring reliable transportation options for guests when needed.
- Notified front desk manager of any guest issues in need of additional attention.
- Escorted guests to assigned rooms and transported luggage.
- Posted and maintained public area signage for hotel.
- Delivered timely room service orders, providing guests with an exceptional dining experience within their rooms.
HOTEL BUTLER
Marriott Tverskaya
1 2020 - 1 2023
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Bell Captain / Assistant Chief Concierge
Hilton Leningradskaya
01.2016 - 01.2019
- Facilitated the smooth flow of guest arrivals and departures by effectively coordinating with other departments such as housekeeping and maintenance.
- Contributed towards a positive work environment among fellow employees by promoting teamwork within the department.
- Collaborated with front desk staff to ensure seamless guest experiences from arrival to departure.
- Actively participated in developing strategies that improved the overall efficiency of the Bell Captain department.
Bellman
Marriott Tverskaya
01.2014 - 01.2015
- Organized luggage storage area effectively, allowing for easy retrieval upon guest departure or return from excursions outside the property.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Assistant Chief Entertainments
Ramada Resort Lara / Titan Hotels
01.2012 - 01.2014
- Identified areas of personnel deficiency and took necessary action for correction.
- Planned, directed, and controlled execution of administrative and compliance activities.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Chief Mini Club
Orient Hill Resort & Spa Hotel / Turquoise Resort Hotel & Spa
01.2010 - 01.2012
- Identified areas of personnel deficiency and took necessary action for correction.
- Planned, directed, and controlled execution of administrative and compliance activities.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Professional Technician Qualification in Tourism Development -
El Kantaoui Professional Higher Institute of Tourism
01.2007 - 12.2009
Skills
Customer Service
Certification
Dubai Way Level 2 Autism & Sensory Awareness
Address
- Moscow
- Dubai
Languages
English
Advanced
C1
Russian
Advanced
C1
French
Advanced
C1
Arabic
Advanced
C1
Accomplishments
Professional experience
Professional licenses
- Provided exceptional service to both incoming and outgoing guests and was rewarded with an overall five-star rating on the hotel's check-out survey.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Excellence in Service, Every Stay."
"Your Comfort, Our Commitment."
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteSoftware
Microsoft office
Opera
Timeline
Bell Captain / Assistant Chief Concierge
Hilton Leningradskaya
01.2016 - 01.2019
Bellman
Marriott Tverskaya
01.2014 - 01.2015
Assistant Chief Entertainments
Ramada Resort Lara / Titan Hotels
01.2012 - 01.2014
Assistant Chief Mini Club
Orient Hill Resort & Spa Hotel / Turquoise Resort Hotel & Spa
01.2010 - 01.2012
Professional Technician Qualification in Tourism Development -
El Kantaoui Professional Higher Institute of Tourism
01.2007 - 12.2009
Bellman /Assistant Hotel Concierge
Radisson Beach Resort Palm Jumeirah
1 2024 - Current
HOTEL BUTLER
Marriott Tverskaya
1 2020 - 1 2023
Dubai Way Level 2 Autism & Sensory Awareness
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