SOLE BARDAS

• Executive leader responsible for Rooms Division and hotel-wide operational performance, working directly with ownership and the General Manager to ensure Five-Star service delivery, fiscal discipline, and long-term asset stewardship.
• Led operations team that helped achieve Michelin Two Keys for two consecutive years.
• Managed hotels celebrity relationships consistently for nine years
• Responsible for decor and design of lobby during holidays and special events
• Maintained budgeted departmental rooms flow through consistently
• Elevated Forbes audit scores from 88% to 95%
• Delivered $28M+ in capital improvements under budget
• Executed full lobby redesign saving $60K
• Drove 11% YoY RevPAR growth ($2.4M incremental)
• Reduced expenses 12% and energy use 9%
• Developed senior leadership bench
• Forbes Five-Star | AAA Five-Diamond | Michelin Key Award Winner

• Second-in-command for a 32-room owner-operated luxury inn.
• Delivered personalized, anticipatory service in a 33-room boutique hotel, aligned with Forbes Five-Star standards
• Built lasting guest relationships through preference recognition and tailored experiences
• Ensured seamless operations by collaborating across departments for exceptional room and service readiness
• Proactively resolved guest concerns with professionalism, driving high satisfaction and loyalty
• Supported VIP guests and special requests with meticulous attention to detail and discretion
• Contributed to a culture of excellence and continuous improvement through teamwork and attention to service detail
• Handled confidential guest information with integrity and discretion
• Improved employee retention 18%
• Relais & Châteaux | Forbes Five-Star | AAA Five-Diamond

• Supported senior leadership in managing high-value client relationships, contract execution, and performance reporting.
• Coordinated project timelines and deliverables across creative, operations, and finance teams to ensure on-time campaign execution.
• Acted as operational liaison between clients and internal departments, ensuring alignment on scope, budget, and expectations.
• Assisted in budget tracking and cost control initiatives to improve margin performance on key accounts.

Reduced procurement costs 17% saving $150K annually

• Provided direct executive support to senior leadership, managing calendars, board-level meetings, and confidential communications.
• Prepared financial summaries, reports, and presentations for senior leadership decision-making.
• Coordinated cross-departmental initiatives involving finance, operations, and external vendors.
• Managed sensitive documentation and ensured accuracy in reporting and compliance-related materials.
• Streamlined administrative workflows to improve efficiency and reduce executive time spent on operational tasks.