Sommer Buckman
Murfreesboro
Summary
Detail-oriented individual with over 10 years of exceptional communication, project management, and customer relations. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on supporting business objectives and improving customer experience.
Overview
12
12
years of professional experience
Work History
Sales Representative Manager
Lightstyle Solutions
05.2024 - Current
- Increased sales revenue by implementing effective sales strategies and fostering strong client relationships.
- Retained key accounts through proactive relationship management and addressing customer concerns promptly.
- Expanded market reach with the successful introduction of new product lines tailored to customer needs and preferences.
- Conducted thorough competitor analysis to identify gaps in the market and capitalize on emerging trends for strategic advantage.
- Conducted market research studies to gather valuable insights on consumer preferences that guided decision-making processes.
- Optimized territory coverage, effectively allocating resources to maximize sales potential across various regions.
- Led sales presentations and product demonstrations, showcasing unique value proposition to potential clients.
- Negotiated favorable contract terms with clients, securing long-term business relationships and contributing to the company''s bottom line.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Communicated product quality and market comparisons by creating sales presentations.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Fostered a culture of accountability within the team by setting clear expectations regarding individual roles and responsibilities.
- Mentored junior sales representatives, imparting industry knowledge and best practices for long-term career growth.
Design Consultant and Office Receptionist
Future View Window Fashions
08.2017 - 05.2024
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design and sale process.
- Maintained client relations that prompted repeat business and referrals.
- Managed 50-60 concurrent projects while meeting strict deadlines and maintaining attention to detail.
- Conducted site visits to ensure adherence to design specifications, addressing any issues promptly for seamless project execution.
- Enhanced client satisfaction by providing tailored design solutions for residential and commercial projects.
- Presented comprehensive design proposals using 3D renderings, completed company projects, and material samples for client approval.
- Coordinated with other consultants such as engineers, designers, architects, and contractors for well-rounded project outcomes.
- Attended industry events and trade shows to stay current on market trends and expand professional network.
- Increased referral rates through exceptional customer service and communication skills.
- Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
- Created sketches and technical drawings to present design concepts to clients.
- Researched and implemented innovative design techniques and strategies to reduce production costs.
- Provided reliable support to executives by scheduling appointments, travel arrangements, and managing correspondence.
- Enhanced customer satisfaction by promptly answering incoming calls and directing them to the appropriate department.
- Improved client relations with friendly and professional in-person greetings, ensuring a positive first impression of the company.
- Increased office productivity by maintaining inventory of essential supplies and placing orders when needed.
- Maintained confidentiality in handling sensitive information related to employee records or management decisions at all times.
- Supported administrative tasks, such as filing and data entry, contributing to an organized work environment.
- Responded to inquiries from callers seeking information and providing solutions to project issues.
- Confirmed appointments, communicated with clients, and updated client records.
- Utilize industry knowledge and trends to advise clients on the latest design styles, materials, and technologies
- Successfully close sales deals worth an average of $5k-$50k per project
- Maintained accurate records of all client interactions, sales activities, and pipeline progress using business managment software
Veterinary Assistant
Foothill Farms Veterinary Hospital
08.2016 - 11.2019
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, x-rays, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses and injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Collected patient biopsies and blood samples for laboratory analysis.
- Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
- Supported veterinary diagnostics, preparing samples for laboratory testing to aid in swift treatment planning.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
Wait Staff Member
The Terraces of Roseville
09.2013 - 05.2015
- Maintained cleanliness in kitchen and dining area, contributing to a pleasant atmosphere for residents.
- Practiced safe and sanitary food handling.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Established rapport with residents through personalized service and genuine interest in their dining and living experiences at the facility.
- Promptly addressed resident complaints or issues, resulting in increased guest satisfaction rates.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
- Bussed and reset tables to keep dining room and work areas clean for smooth operations.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Education
High School Diploma -
Bella Vista High School
Fair Oaks, CA05-2014
Skills
- Project and Operations Management
- Sales Processes
- Customer Relations and Rapport
- Product Knowledge and Expertise
- Administrative Handling
- Teamwork and Collaboration
- Problem Resolution
Timeline
Sales Representative Manager
Lightstyle Solutions
05.2024 - Current
Design Consultant and Office Receptionist
Future View Window Fashions
08.2017 - 05.2024
Veterinary Assistant
Foothill Farms Veterinary Hospital
08.2016 - 11.2019
Wait Staff Member
The Terraces of Roseville
09.2013 - 05.2015
High School Diploma -
Bella Vista High School
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