Sommer Cooper- James
Memphis
Summary
Dynamic customer service professional with a proven track record at Williams Sonoma Inc., excelling in conflict resolution and inventory management. Adept at utilizing Microsoft Office Suite and Avaya systems to enhance customer satisfaction and streamline operations. Recognized for delivering tailored solutions and maintaining composure under pressure, ensuring exceptional service delivery.
Overview
12
12
years of professional experience
Work History
CSR
William Sonoma Inc
10.2022 - Current
- Provided comprehensive product information and alternative solutions for out-of-stock items.
- Processed returns, issued replacements, and managed credits for defective merchandise.
- Negotiated effectively with customers following Williams-Sonoma, Inc. guidelines to ensure satisfaction.
- Checked inventory regularly to maintain accurate stock levels and facilitate order placement.
Homemaker Aide
Stay At Home Mom
Memphis
04.2020 - 10.2022
- Responded promptly to emergencies, administering first aid when required.
- Adapted to changing environments while maintaining composure under pressure.
- Assisted with daily living activities including bathing, dressing, and grooming.
- Provided support for meal preparation, light housekeeping, and laundry services.
CSR
Prime Now LLC
09.2018 - 04.2020
- Delivered expert advice and guidance to customers regarding purchasing decisions.
- Provided exceptional service to both new and existing customers by addressing concerns effectively.
- Developed tailored solutions based on individual customer needs and requirements.
Dispatcher
Randle Transportation
06.2017 - 10.2018
- Managed cargo assignments to optimize delivery schedules and maintain cost-effectiveness.
- Received and dispatched calls for emergency services.
- Ensured compliance with safety regulations and company policies.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Traffic Specialist
General Motors/ ACDelco
12.2015 - 06.2017
- Coordinated daily operations and created bills of lading for shipments.
- Compiled weekly reports summarizing key metrics associated with web traffic optimization efforts.
- Managed phone communications and responded to emails promptly.
- Tracked delivery dates, shipment weights, and logged associated charges.
Dental Assistant RDA
East Memphis Dental Care
02.2013 - 12.2015
- Supports dental care delivery by preparing treatment room, patient awareness of oral care, instruments, and materials; passing instruments and materials; performing procedures in compliance with the dental practice.
- Taking impressions of teeth for study models, polishing clinical crowns, and exposing and developing X-rays.
Education
Diploma - Dental Assisting
Delta Technical College
Horn Lake, MS04.2013
Skills
- Communication and office management
- Citrix and Oracle applications
- Warehouse management systems
- Microsoft Office Suite
- Data analysis and Excel
- Avaya systems expertise
- Customer service excellence
- Inventory control and management
- Conflict resolution strategies
- Order processing efficiency
- Active listening skills
- Call center operations
- Shipping and receiving procedures
- Route optimization management
- Payment processing solutions
- Multi-line phone proficiency
- De-escalation techniques in customer service
- Email correspondence management
- Decision-making abilities
- Professional telephone etiquette
Timeline
CSR
William Sonoma Inc
10.2022 - Current
Homemaker Aide
Stay At Home Mom
04.2020 - 10.2022
CSR
Prime Now LLC
09.2018 - 04.2020
Dispatcher
Randle Transportation
06.2017 - 10.2018
Traffic Specialist
General Motors/ ACDelco
12.2015 - 06.2017
Dental Assistant RDA
East Memphis Dental Care
02.2013 - 12.2015
Diploma - Dental Assisting
Delta Technical College
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