Sondra Watson
Memphis
Summary
Recent graduate with a solid foundation in health care management, showcasing strong teamwork, problem-solving, and time-management skills. Equipped with the necessary knowledge and ready to embark on a fulfilling career. Eager to make meaningful contributions to the field. Strong commitment and unwavering drive to excel in any professional setting.
Overview
20
20
years of professional experience
1
1
Certification
Work History
ACCOUNTING CLERK
Shelby County Government
06.2022 - Current
- Compiles monthly bills from all county departments and other county-owned or operated agencies
- Generates a master claim report for Fiscal Court approval monthly
- Reviews purchase orders for all departments, makes corrections as needed, and notifies appropriate parties of corrections to be made
- Provides financial information to various state and county offices relating to garnishments, tax sales, and civil suits filed in Chancery Court
- Collects and receipts payments
- Utilize Excel spreadsheet to organize and log data
- Utilize V-Lookup for accounts and spreadsheet updates/modifications with data sets
CDC Survey Interviewer
Insight Global
01.2021 - Current
- Administered questionnaires, surveys, or other data-gathering instruments to individuals or groups in various settings
- Conducted in-person interviews to gather information on behaviors, attitudes, opinions, and preferences
- Recorded data accurately and consistently using standardized methods
- Performed quality control checks to ensure data accuracy and completeness
- Followed ethical guidelines and maintained confidentiality of sensitive information
- Kept accurate records of work completed and time spent on each project
Criminal Court Clerk Collections COUNSELOR
Shelby County Government
10.2020 - Current
- Collects payments for court cost, fines, and fees
- Arranges installment payments with debtors
- Investigates delinquent accounts
- Works with Tennessee Department of Safety to assist customers with driver license requirements and reinstatements
- Prints docket reports on older cases
- Calculates, prepares, and connects statements of due and unpaid court costs
- Transfers funds in and out of deposit, escrow, and judgment
- Assists with the training of new employees
CUSTOMER RELATIONS MANAGER
Greenway Home Services
10.2019 - 12.2020
- Built relationships with key employees among customers
- Advised clients on creating profitable processes and plans to address their business needs
- Scheduled regular meetings with customers to ensure for customer satisfaction
- Point of contact for complaints and escalated issues
- Ensured both the company and clients adhered to the contact terms and agreements
- Researched competitors to find opportunities to retain customers
- Assisted the sales team with up-selling and/or cross-selling services and products while setting sales and revenue targets
- Collaborated with internal departments (i.e., sales, engineers, senior management) to address customers’ needs
JUNIOR ANALYST
FedEx Corporation
03.2020 - 04.2020
- Responsible for assembling, reviewing, verifying, sorting, coding, matching and investigating invoices and check requests
- Provided research and resolution for all invoice discrepancies
- Accurately prepared and processed electronic transfers and payments
- Maintained vendor files, historical records
- Reconciled account payable transactions
A/R Clerk
Greenway Home Services
01.2020 - 02.2020
- Verified the validity of account discrepancies by investigating the obtained information from sales, trade promotions, customers, and customer service departments
- Responsible for accurately posting customer’s cash, checks and credit card payments into the general ledger or accounting software
- Resolved invalid and unauthorized deductions by following pending deduction procedures
- Sent invoice reminders to customers via phone, email, fax, or postal mail
- Manually entered data to create invoices and ensured documents were properly coded
- Resolved collections by examining customer payments plans, payment history, credit lines and coordinating contact with the collections department
FINANCE COLLECTOR
ServiceMaster
08.2016 - 09.2019
- Utilized problem solving skills to respond and resolve to customer service issues via inbound/outbound calls, written correspondence, and/or electronic communication all in accordance to the company policies, standard operating procedures and contract coverage
- Followed up with internal and external customers, contractors and/or business partners to ensure customer service issues with resolved
- Effectively utilized payment processing systems to accept customer payments
- Contacted customers regarding delinquent accounts
- Accurately calculated customers loan interest and pay off amounts
CUSTOMER SERVICE REP
ServiceMaster
07.2005 - 09.2019
- Answered inbound calls from potential, present and past customers
- Assisted with online account management, payments, and medication of billing payments
- Scheduled customers service calls, inspections and initial service requests
- Documented accounts and assigned customers to the appropriate branch for follow-up
Salon Owner/Manager
Exquisite Style Studio
01.2017 - 08.2019
- Hired staff
- Marketed and branded
- Kept track of financials
- Ensured the salon made a profit
- Chose product lines to offer
- Ensured cleanliness of the facility
- Provided customer service
Intake Coordinator
A-1 Diabetes
01.2016 - 01.2017
- Communicated with patients to collect information about their health history and current condition
- Coordinated with medical professionals to schedule appointments and procedures
- Managed and maintain patient records, ensuring all information is accurate and up-to-date
- Assessed the need for any support services and referred patients as necessary
- Verified insurance coverage and explained benefits to patients or their families
- Assisted patients with paperwork, including consent forms and intake forms
- Communicated with other departments to ensure smooth patient flow and high-quality care
Education
Master of Public Administration - MPA With Concentration in Health Care Management
DeVry University
New York, NY10-2024
Skills
- Data analysis
- Policy writing
- Project management
- Health program evaluation
- Customer service
- Problem solving
- Payment processing
- Budget management
- Effective communication
- Invoice processing
- Clerical support
- Recordkeeping
- Bookkeeping
- Month-end reports
- File maintenance
- Data processing
- Records management
- Invoicing and collections
- Document scanning
- Team collaboration
- Account reconciliation
- Invoicing
- Accounting software proficiency
- General ledger entries
- General ledger accounting
- Financial management
- Tax preparation
- Finance
- Accounts receivable management
- GAAP
- Month-end closing
- Debt collection
- Microsoft Excel
- Data entry
- Invoicing and billing
- Accounts payable
- MS office
- Accounts receivable
- Accounts payable and receivable
Certification
CPR/AED CERTIFICATION -2023
BLS CERTIFICATION-2024
SUICIDE PREVENTION-2015
Timeline
ACCOUNTING CLERK
Shelby County Government
06.2022 - Current
CDC Survey Interviewer
Insight Global
01.2021 - Current
Criminal Court Clerk Collections COUNSELOR
Shelby County Government
10.2020 - Current
JUNIOR ANALYST
FedEx Corporation
03.2020 - 04.2020
A/R Clerk
Greenway Home Services
01.2020 - 02.2020
CUSTOMER RELATIONS MANAGER
Greenway Home Services
10.2019 - 12.2020
Salon Owner/Manager
Exquisite Style Studio
01.2017 - 08.2019
FINANCE COLLECTOR
ServiceMaster
08.2016 - 09.2019
Intake Coordinator
A-1 Diabetes
01.2016 - 01.2017
CUSTOMER SERVICE REP
ServiceMaster
07.2005 - 09.2019
Master of Public Administration - MPA With Concentration in Health Care Management
DeVry University
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