Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridRemoteOn-SiteLocation: Nashville, TNMount Juliet, TNMurfreesboro, TN
Open to relocation: No
Open To Work
Sonia Speer
Mount Juliet
Work Preference
Summary
Results-driven Customer Service and Operations Professional with a strong track record in leading teams and enhancing client relationships. Skilled in communication, conflict resolution, and process optimization, contributing to customer satisfaction and loyalty. Experienced in training and motivating staff while cultivating a positive workplace culture focused on achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Advanced Global Communications
Louisville
04.2024 - 02.2025
- Ensured confidentiality and accuracy while handling sensitive documents and correspondence, safeguarding organizational integrity.
- Provided exceptional client service through timely follow‑ups and professional communication, enhancing client satisfaction.
- Managed inbound calls, emails, mail distribution, and office coordination tasks.
Supported daily operations and special projects, improving internal efficiency.
Sr. Vendor Enrollment Specialist
Corpay Solutions
Brentwood
09.2021 - 03.2024
- Strengthened client relationships through professional, solution‑oriented communication.
Improved customer satisfaction and retention via proactive issue resolution and follow‑up. - Managed CRM records, tracked customer interactions, and ensured accurate data entry.
Exceeded daily call goals while maintaining high service quality.
Collaborated across departments to resolve complex client issues and optimize workflows. - Engaged potential clients through effective communication strategies.
Customer Service Representative
One to One Health
Hendersonville
12.2020 - 08.2021
- Coordinated patient appointments and portal assistance across multiple locations to enhance patient access.
- Facilitated scheduling and provided service updates for government and Board of Education accounts to ensure timely communication.
Store Manager /Store anager /Store manager /Retail Assistant Manager
Claires Stores Inc
Nashville
06.2019 - 12.2020
- Directed daily store operations, training, merchandising, and sales strategies.
- Delivered outstanding customer service, improving sales performance and team productivity.
- Recruited, coached, and mentored staff to meet and exceed performance goals.
Driver Growth Associate
Lyft
Seattle
01.2018 - 06.2019
- Led operations for multiple retail locations and managed a team of 10–15.
Organized and executed recruitment events across the Seattle/Tacoma area. - Assisted driver applicants with onboarding and troubleshooting processes.
- Led operations for multiple retail locations and managed a team of 10–15.Organized and executed recruitment events across the Seattle/Tacoma area.
Education
High School Diploma -
Kenowa Hills High
Grand Rapids, MI05-1985
Skills
- Scheduling & Administrative Support
- CRM & Data Management
- Software proficiency
- Retail & Merchandising Operations
- Customer relationship management
- Communications & Active Listening
- Conflict resolution
- Team leadership
- Staff training
- Professional Experience
Timeline
Administrative Assistant
Advanced Global Communications
04.2024 - 02.2025
Sr. Vendor Enrollment Specialist
Corpay Solutions
09.2021 - 03.2024
Customer Service Representative
One to One Health
12.2020 - 08.2021
Store Manager /Store anager /Store manager /Retail Assistant Manager
Claires Stores Inc
06.2019 - 12.2020
Driver Growth Associate
Lyft
01.2018 - 06.2019
High School Diploma -
Kenowa Hills High