Soniya Gandhi
Summary
At Star Health And Allied Insurance Co, I spearheaded a team, enhancing customer satisfaction and operational efficiency through innovative training and technology upgrades. My expertise in problem-solving and team motivation led to significant improvements in service delivery and project execution, embodying key performance indicators and quality improvement. Multi-tasking Team Leader well-known for executing successful, new development initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Forward-thinking Operations Specialist bringing 5 years of expertise in Customer service operations for Star health and allied insurance sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Quality analyst position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader
Star Health And Allied Insurance Co
10.2019 - 08.2024
- Conducted staff training on energy efficiency best practices, fostering a culture of conservation among employees.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Coordinated with other department heads to ensure alignment of team goals with overall company strategy.
- Streamlined customer service protocols, significantly improving response times and customer satisfaction ratings.
- Optimized supply chain operations, ensuring seamless product availability and customer satisfaction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Enhanced review accuracy by streamlining processes and implementing quality control measures.
Education
Diploma - Industrial Chemistry
Cardamom Planters Association College
Theni, India07.2021
Bachelor of Science - Chemistry
Cardamom Planters Association College
Theni, India07.2019
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Staff Training
- Complex Problem-Solving
- Client Support
- Giving Constructive Feedback
- Overtime Management
- Influencing skills
- Key Performance Indicators
- Call Center Operations
- SOP Adherence
- Service Level Agreements
- Time Management
- Multitasking Abilities
- Process Improvement
- Team building
- Decision-Making
- Excellent Communication
- Written Communication
- Quality Improvement
Certification
- MDP, Star health and allied insurance - 3 Months
- Kaizen, Star health and allied insurance - 6 Months
- Licensed Typewriting in English - 1 year ( Distinction Level- Higher & Lower)
Listening Music
Motivational
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Beginner (A1)
Timeline
Team Leader
Star Health And Allied Insurance Co
10.2019 - 08.2024
Diploma - Industrial Chemistry
Cardamom Planters Association College
Bachelor of Science - Chemistry
Cardamom Planters Association College