Sonya Garcia
Knoxville,TN
Summary
Dynamic professional with extensive experience in housekeeping and customer service, notably at UT Medical Center. Proven ability to enhance team productivity through effective communication and training. Skilled in maintaining high sanitation standards while fostering a welcoming environment. Adept at resolving customer inquiries with empathy, ensuring satisfaction and loyalty.
Overview
22
22
years of professional experience
Work History
Housekeeper
Ut Hospital
12.2024 - Current
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Manager of Operations
Knox-blount Maintenance
03.2021 - 12.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Housekeeper
UT Medical Center
05.2020 - 12.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Dusted picture frames and wall hangings with cloth.
Customer Service Representative
Lavender Insurance
08.2017 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Provided language translation services for customer service inquiries.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
Receptionist
All About You Family Medicine
07.2007 - 02.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted with onboarding new clients and securing paperwork completion.
Admissions Representative
Lakeway Regional Hospital
01.2003 - 07.2007
- Contributed to a positive work environment by collaborating effectively with team members across various departments.
- Optimized workflow within the admissions area, creating an organized space conducive to efficient operations.
- Enhanced efficiency in the ER through effective multitasking and management of high-pressure situations.
- Collaborated with medical staff to ensure accurate and timely communication of patient information.
- Worked closely with insurance providers to verify coverage details, minimizing out-of-pocket expenses for patients whenever possible.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
High School Diploma -
Morristown Hamblen High School West
Morristown, TN05.1998
Skills
- Teamwork
- Housekeeping
- Customer service
Languages
Spanish
Timeline
Housekeeper
Ut Hospital
12.2024 - Current
Manager of Operations
Knox-blount Maintenance
03.2021 - 12.2023
Housekeeper
UT Medical Center
05.2020 - 12.2020
Customer Service Representative
Lavender Insurance
08.2017 - 03.2020
Receptionist
All About You Family Medicine
07.2007 - 02.2017
Admissions Representative
Lakeway Regional Hospital
01.2003 - 07.2007
High School Diploma -
Morristown Hamblen High School West
Similar Profiles
Genarva BettisGenarva Bettis
Patient Care Technician at UT Southwestern Clements University HospitalPatient Care Technician at UT Southwestern Clements University Hospital
Luis VenturaLuis Ventura
Registered Nurse, Emergency Department at UT Southwestern Clements University HospitalRegistered Nurse, Emergency Department at UT Southwestern Clements University Hospital
Guyon DavisGuyon Davis
Patient Transport/ Van Driver at UT Southwestern HospitalPatient Transport/ Van Driver at UT Southwestern Hospital
Vincent FeichtVincent Feicht
Retail Worker at David HaddadRetail Worker at David Haddad
Kathlin GodwinKathlin Godwin
Fitness Coach at National Fitness CenterFitness Coach at National Fitness Center