Sonya Shults
Knoxville,TN
Summary
Customer Service Representative with Management Experience and Exceptional People Skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
24
24
years of professional experience
Work History
Support Associate
Amazon
08.2023 - Current
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Reduced response times for client issues through effective prioritization and task management.
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
- Maintained high level of professionalism while interacting with diverse clientele, fostering strong relationships.
Coach/Mentor/Agent
Sitel
02.2015 - 11.2017
- Enhanced team performance by developing and implementing effective coaching strategies.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Mentored assistant coaches to develop their leadership skills and improve their understanding of coaching strategies.
- Developed and delivered effective and engaging coaching sessions to improve performance.
Store Manager
Amvets Thrift Stores
06.2000 - 12.2014
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Developed successful employee retention plan, reducing staff turnover rates significantly.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
High School Diploma - Business Management
PellIssippi State
Knoxville, TNSkills
- Problem solving abilities
- Communication
- Interpersonal Skills
- Dependability
- Multitasking
- File/records maintenance
- Organization
- Customer Service
- Prioritizing
- Technical skills
- Results-oriented
- Quick learner
Timeline
Support Associate
Amazon
08.2023 - Current
Coach/Mentor/Agent
Sitel
02.2015 - 11.2017
Store Manager
Amvets Thrift Stores
06.2000 - 12.2014
High School Diploma - Business Management
PellIssippi State
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