Sophia A Sullivan
Franklin
Summary
A creative and outgoing individual. Dedicated customer service professional with strong empathetic skills, and a focus on guest satisfaction. With an eye for creativity and strong communication skills, Sophia is filled with enthusiasm and dedication.
Overview
3
3
years of professional experience
Work History
Part Time Hostess
Cork & Cow
Franklin
08.2023 - Current
- Managed reservation system to optimize table assignments.
- Communicated daily specials and menu updates to patrons.
- Assisted in training new staff on hosting procedures.
- Handled customer inquiries and resolved seating conflicts efficiently.
- Maintained cleanliness and organization of the host station area.
- Monitored guest satisfaction and provided feedback to management.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Built positive relationships with other front-of-house and kitchen staff.
Part Time Hostess
55 South Restaurant
Franklin
08.2023 - Current
- Coordinated with kitchen and waitstaff for smooth service flow.
- Monitored guest satisfaction and provided feedback to management.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Demonstrated strong interpersonal skills when interacting with customers.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
Part Time Customer Sevice Rep/Restaurant Server
Sweet Cece's
Franklin
12.2022 - 05.2023
- Maintained cleanliness and organization of serving area and equipment.
- Assisted customers with product selections and preferences.
- Collaborated with team members to ensure smooth store operations.
- Handled customer complaints with professionalism and empathy.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Consistently met daily performance goals set by management team members.
Education
High School Diploma -
Franklin High School
Franklin, TN05-2025
Bachelor of Arts - Theater Arts
Pellissippi State Community College
Knoxville, TNSkills
- Customer service
- Interpersonal communication
- Patience and empathy
- Creative design thinking
- Communication skills
- Trend forecasting
Affiliations
President Of FHS Pledge Team- Franklin Highschool, TN(2023-2025)
Timeline
Part Time Hostess
Cork & Cow
08.2023 - Current
Part Time Hostess
55 South Restaurant
08.2023 - Current
Part Time Customer Sevice Rep/Restaurant Server
Sweet Cece's
12.2022 - 05.2023
High School Diploma -
Franklin High School
Bachelor of Arts - Theater Arts
Pellissippi State Community College