Sophia Dyer
Jackson
Summary
Dynamic and detail-oriented Front Desk Medical Receptionist at Impact Healthcare, skilled in patient scheduling and insurance verification. Proven ability to enhance patient experiences through effective communication and meticulous record-keeping. Skilled at utilizing electronic health records and training staff, ensuring compliance with HIPAA guidelines while delivering compassionate care that i have obtained by previous customer service positions. While keeping a professional manner.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist/ Medical Assistant
Impact Healthcare
Jackson, TN
06.2025 - Current
- Greeted patients and managed check-in process to enhance patient experience.
- Scheduled appointments using electronic health record (EHR) system to optimize workflow.
- Verified insurance information and collected co-pays efficiently during patient visits.
- Maintained organized medical records, ensuring compliance with privacy regulations.
- Assisted in training new staff on front desk procedures and software systems.
- Assisted healthcare providers with patient examinations and procedures
- Maintained accurate patient records using electronic health record systems
- Educated patients on treatment plans and medication instructions
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Ensured accurate documentation of all care provided, adhering to facility policies regarding electronic health records and medical charting.
Server
Red Robin
Jackson, TN
02.2024 - 06.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed guest orders efficiently, ensuring accuracy and timely delivery.
- Collaborated with team members to maintain high standards of cleanliness and organization.
- Assisted in training new staff on menu offerings and service protocols.
- Handled cash transactions accurately, balancing registers at end of shifts.
- Enhanced guest experiences by providing personalized recommendations and attentiveness.
Assistant Store Manager
Daily Thread
Jackson, TN
03.2023 - 10.2023
- Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained new staff on company policies and standard operating procedures.
- Managed inventory levels, coordinating with suppliers for timely restocks.
- Developed visual merchandising strategies to enhance product displays and drive sales.
- Led team meetings to discuss performance, set goals, and motivate staff productivity.
- Company downsized due to our office being shut down.
Retail Sales Associate
Cracker Barrell Old Country Store
Jackson, TN
05.2021 - 03.2023
- Assisted customers in selecting products, enhancing overall shopping experience.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Maintained clean and organized sales floor, ensuring product visibility and accessibility.
- Collaborated with team members to restock merchandise and manage inventory levels.
Education
High School Diploma -
Jackson Central Merry- Early College High
Jackson,TN05.2023
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- HIPAA compliance
- Payment collection
- Schedule coordination
- Medical billing
- Microsoft office
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- HIPAA guidelines
- Vital sign monitoring
- Direct patient care
- Data entry
- Electronic health records
- Electronic medical records
- CPR
- Specimens collection and processing
Certification
CPR
BLS
Vital Signs
Timeline
Front Desk Medical Receptionist/ Medical Assistant
Impact Healthcare
06.2025 - Current
Server
Red Robin
02.2024 - 06.2025
Assistant Store Manager
Daily Thread
03.2023 - 10.2023
Retail Sales Associate
Cracker Barrell Old Country Store
05.2021 - 03.2023
High School Diploma -
Jackson Central Merry- Early College High