SOPHIA MARTIN
244 Lowwood Dr, Knoxville,TN
Summary
Passionate student with a strong interest for the fields of Forensic Science and Forensic Anthropology, recognized for resolving critical issues in high-pressure environments. Demonstrated success in contributing to and leading talented teams to achieve organizational goals, fostering collaboration and motivation. Committed to continuous improvement and operational efficiency through effective leadership and strategic planning.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager on Duty/ Swim Instructor
Safesplash Swim Schools
02.2023 - Current
- Working alongside the leadership team to ensure high-quality lessons and customer service.
- Aiding the leadership team in training new staff on the Safesplash curriculum.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Effective communication and knowledge of the program are used to enroll new clients daily.
- Plan and execute effective, meaningful lessons for students ages 6 months to 13.
Sales Lead
Francesca's Boutique
10.2021 - 12.2023
- Reset store displays for special events and seasonal merchandise changes.
- Recruited, hired, and trained new hires to optimize profitability.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Developed and implemented a successful sales strategy to increase revenue.
- Provided every customer with comprehensive assistance upon entering the store, through merchandise selection, and completion of purchases.
Assistant Store Manager
Rue 21
09.2022 - 03.2023
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised a team of 5-10 employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed day-to-day operations, including scheduling shifts, and assigning tasks.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Retail Keyholder
Annette's Chocolate
03.2020 - 10.2021
- Demonstrated techniques for using multiple beverage machines with new team members.
- Prepared specialty coffee drinks, smoothies, juices, and other beverages according to company recipes.
- Assisted in preparing pastries, such as cookies, brownies, and chocolates.
- Cleaned shelves, counters, and tables to maintain an organized store.
- Greeted customers warmly upon entering the store and assisted them when needed.
Education
Bachelor of Arts - Anthropology
University of Tennessee
Knoxville, TN08-2025
Skills
- Employee Training
- Clear Communication Skills
- Mentoring Colleagues
- Strategic Decision-Making
- Critical Analysis
- Public speaking
- Detail-Oriented Analysis
- Goal oriented
- Complex Problem-solving
- Safe Handling of Hazardous Chemicals
Certification
- First Aid, AED, and Shallow Water Lifeguard Certified (July 2023)
Timeline
Manager on Duty/ Swim Instructor
Safesplash Swim Schools
02.2023 - Current
Assistant Store Manager
Rue 21
09.2022 - 03.2023
Sales Lead
Francesca's Boutique
10.2021 - 12.2023
Retail Keyholder
Annette's Chocolate
03.2020 - 10.2021
Bachelor of Arts - Anthropology
University of Tennessee
Similar Profiles
Erica CarusoErica Caruso
Social Media and Marketing Coordinator at SafeSplash Swim SchoolsSocial Media and Marketing Coordinator at SafeSplash Swim Schools
SOPHIA MARTINSOPHIA MARTIN
Manager on Duty/ Swim Instructor at Safesplash Swim SchoolsManager on Duty/ Swim Instructor at Safesplash Swim Schools
Adriana McCormickAdriana McCormick
Swim Instructor/Lifeguard/Supervisor at Safesplash Swim Schools OCSwim Instructor/Lifeguard/Supervisor at Safesplash Swim Schools OC
Gracelynn SipeGracelynn Sipe
Server Assistant at Outback SteakhouseServer Assistant at Outback Steakhouse
Venissa EbelVenissa Ebel
RN School Nurse at Knox County SchoolsRN School Nurse at Knox County Schools