Sophia Ray
Memphis
Summary
Highly Motivated Office/Lab Administrative Assistant with over 20 years of experience. Skilled in managing schedules, system report filing, record keeping, data entry, remote scheduling, delivering excellent customer service and effective teamwork. With the willingness to continue learning and be an asset to the company.
Overview
28
28
years of professional experience
Work History
Lab Technical Assistant
Methodist University Hospital Laboratory
08.2016 - Current
- Basic computer skills, verifies accuracy of patient information, test orders, and specimen labeling
- Order, receive, addons, cancel and reorder tests
- Performs pre analytical and post analytical of laboratory tests, data entry, laboratory billing
- Prepares specimens received for testing in laboratory
- Answers lab's phone inquiries regarding laboratory procedures, test results, and reports
- Faxing and filing lab reports
- Operate various types of laboratory equipment such as centrifuges and analyzers
- Prepares and stains smears on automated stainer
- Laboratory quality assurance
- Improved laboratory efficiency by streamlining sample processing and data entry procedures.
- Prepared comprehensive reports detailing experimental findings while highlighting trends or anomalies discovered during analysis phases.
Remote Medical Scheduler
Methodist Le Bonheur University Hospital
05.2020 - 02.2021
- Answered telephone calls to offer pathologist office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
Specimen Processor
Methodist University Hospital
07.2009 - 01.2015
- Receiving, accessioning, and processing clinical specimens to analysis
- Answering phones, data entry, faxing and filing reports
- Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
- Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
- Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.
- Streamlined specimen processing workflows to improve turnaround times and ensure timely delivery of results to clients.
- Reduced processing errors, thoroughly reviewing and verifying specimen labels and requisition forms.
Clerk II
Methodist University Hospital
07.1997 - 01.2009
- Performing receptionist, clerical duties
- Scheduling appointments for inpatient and outpatient lab tests
- Answering and returning calls in a timely manner
- Data Entry, filing daily reports, faxing and scanning lab reports
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
Education
Medical Administrative Office Technology
Tennessee College of Applied Technology
Memphis, TN01-1996
Certificate/Diploma - Administrative Office Technology
Tennessee College of Applied Technology
01.1995
Skills
- Data Entry
- Communication and Teamwork
- Professional Phone Etiquette
- Computer literacy
- File and records management
- Remote customer service
- Remote medical scheduler
Timeline
Remote Medical Scheduler
Methodist Le Bonheur University Hospital
05.2020 - 02.2021
Lab Technical Assistant
Methodist University Hospital Laboratory
08.2016 - Current
Specimen Processor
Methodist University Hospital
07.2009 - 01.2015
Clerk II
Methodist University Hospital
07.1997 - 01.2009
Certificate/Diploma - Administrative Office Technology
Tennessee College of Applied Technology
Medical Administrative Office Technology
Tennessee College of Applied Technology
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