Sophie McCarty
Franklin
Summary
Accomplished Barista, excelling in espresso preparation and guest service. Mentored staff, enhancing beverage quality and consistency, leading to high customer satisfaction. Demonstrated problem-solving and leadership, ensuring operational excellence and fostering a positive work environment.
Overview
3
3
years of professional experience
Work History
Lead Barista
Coffee & Coconuts
06.2020 - 02.2021
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Barista
Cafe 9
02.2019 - 09.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
Hostess
Homestead Manor
03.2018 - 06.2018
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
High School Diploma -
Home School
Lawrenceburg, TN05-2018
Skills
- Cleanliness standards
- Espresso preparation
- Guest service
- Barista training
- Beverage preparation
- Latte artistry
- Problem-solving
- Decision-making
- Attention to detail
- Time management
Timeline
Lead Barista
Coffee & Coconuts
06.2020 - 02.2021
Barista
Cafe 9
02.2019 - 09.2019
Hostess
Homestead Manor
03.2018 - 06.2018
High School Diploma -
Home School
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