Sophie Reeves
Murfreesboro
Summary
Motivated team member with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
4
4
years of professional experience
Work History
Server
Daddy Mac's Down Home Dive
05.2023 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Barista
Target
01.2022 - 08.2022
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Server
Corner 16
07.2021 - 01.2022
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Barista
Starbucks
11.2020 - 07.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Barista
Ingles Supermarket
05.2019 - 11.2020
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
Education
Bachelor of Science - Microbiology
Middle Tennessee State University
Murfreesboro, TN12.2024
Associate of Applied Science - Health Sciences
Roane State Community College
Harriman, TN05.2022
Skills
- Service Prioritization
- Cash Handling
- POS Systems
- Telephone Skills
- Verbal and Written Communication
- Organization Skills
- Microsoft
- Attention to Detail
- Espresso Machine Operation
Timeline
Server
Daddy Mac's Down Home Dive
05.2023 - 08.2023
Barista
Target
01.2022 - 08.2022
Server
Corner 16
07.2021 - 01.2022
Barista
Starbucks
11.2020 - 07.2021
Barista
Ingles Supermarket
05.2019 - 11.2020
Bachelor of Science - Microbiology
Middle Tennessee State University
Associate of Applied Science - Health Sciences
Roane State Community College
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