Sothla Gilbert
Smyrna,TN
Summary
Dedicated delivery driver with strong customer service skills and proven reliability. Committed to maintaining high cleanliness standards and enhancing client satisfaction through effective communication and efficient time management.
Experienced residential cleaner and former team leader with a track record of achieving high cleanliness standards. Skilled in training staff, optimizing cleaning schedules, and implementing safety protocols to ensure client satisfaction and operational efficiency.
Professional cleaning expert prepared for responsibility of maintaining impeccable spaces. Proven track record of delivering high-quality results through efficient cleaning practices and attention to detail. Known for strong collaboration, reliability, and adaptability in dynamic environments, combining effective communication with excellent organizational skills.
Overview
40
40
years of professional experience
Work History
Delivery Driver
Marcos Pizza
Antioch, TN
02.2019 - Current
- Delivered orders promptly, ensuring customer satisfaction and repeat business.
- Maintained vehicle cleanliness and functionality for safe operations.
- Navigated efficiently using GPS technology to optimize delivery routes.
- Managed cash transactions accurately during deliveries and collections.
- DRIVE 15 MILE TO 30 MILE RADIUS TO DROP off pizza's
Residential House Cleaner
Stars Cleaning Services
Sparta, TN
09.2012 - 11.2018
- Led residential cleaning teams, ensuring high standards of cleanliness and customer satisfaction.
- Developed efficient cleaning schedules to optimize time management and workflow.
- Implemented best practices for safety and sanitation in residential environments.
- Mentored new staff on cleaning techniques and company protocols, enhancing team performance.
House Cleaner
Tia's Cleaning Services
Maryville, TN
06.2009 - 08.2012
- Oversaw daily cleaning operations, ensuring high standards of cleanliness and client satisfaction.
- Trained new team members on effective cleaning techniques and safety protocols.
- Developed efficient cleaning schedules to optimize workflow and minimize downtime.
- Implemented quality control measures to maintain consistency in service delivery.
- Residential, an commercial
- Self owned cleaning business
Housekeeper
Hampton Inn Suites
Alcoa, TN
03.2006 - 04.2009
- Developed and maintained positive client relationships through effective communication.
- Streamlined cleaning processes to enhance operational efficiency and reduce downtime.
- Supervised team members, providing guidance and support during complex tasks.
- Resolved client concerns promptly, ensuring satisfaction with services rendered.
Housekeeper
Frances Cleaning Services
Friendsville, TN
01.1997 - 02.2006
- Managed daily cleaning schedules to ensure timely completion of tasks.
- Trained new staff on efficient cleaning techniques and safety protocols.
- Implemented inventory control measures for cleaning supplies and equipment.
- Conducted quality checks to maintain high standards of cleanliness across properties.
- We cleaned banks, homes and some gas stations.
Returns
Profits Warehouse
Maryville, TN
01.1986 - 12.1996
- Handled returns or exchanges professionally while adhering to company policy guidelines.
- Prepared tax returns for individuals and businesses.
- Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
- Implemented tax-efficient strategies for clients'' investments, reducing liabilities while maximizing returns.
Education
GED -
Everette
Maryville, TNSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaborationh
- Housekeeping
- Teamwork
- Bathroom cleaning
- Mopping and sweeping
- Deep cleaning expertise
- Floor cleaning techniques
- Reliability and punctuality
- Eco-friendly cleaning practices
- Window washing proficiency
Timeline
Delivery Driver
Marcos Pizza
02.2019 - Current
Residential House Cleaner
Stars Cleaning Services
09.2012 - 11.2018
House Cleaner
Tia's Cleaning Services
06.2009 - 08.2012
Housekeeper
Hampton Inn Suites
03.2006 - 04.2009
Housekeeper
Frances Cleaning Services
01.1997 - 02.2006
Returns
Profits Warehouse
01.1986 - 12.1996
GED -
Everette