Soumaya Youssfi
Concierge
Tunis
Summary
Dynamic professional with extensive experience in customer service and team management, notably with MSC Cruises. Excelled in implementing policies and enhancing concierge services, achieving high customer satisfaction. Skilled in coordinating logistics and training teams, demonstrating strong organizational and leadership abilities.
Overview
2
2
years of professional experience
1
1
Certification
5
5
Languages
Work History
Guest Services Supervisor
MSC Cruises
09.2022 - 11.2024
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Set and managed policies for concierge services and guest relations.
- Reviewed upcoming events and planned for expected challenges.
Event Representative
Private Oranizations
06.2022 - 09.2022
- Coordinated travel arrangements for attendees including accommodations, transportation, and itinerary creation.
- Managed on-site logistics during events, providing direction to staff and volunteers for smooth operations.
Education
Bachelor of Science - Business Administration And Management
04.2001 -
Skills
Customer service
Certification
STCW
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Services Supervisor - MSC Cruises
09.2022 - 11.2024
Event Representative - Private Oranizations
06.2022 - 09.2022
ISET Kairouan - Bachelor of Science, Business Administration And Management
04.2001 -
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