Soundariya Rajam
Chennai
Summary
Dynamic Telemarketing Executive with proven expertise at Justdial.com in high-volume operations and client management software. Skilled in prospecting and complaint handling, I excel in building trust through effective communication. My collaborative approach and strong follow-up skills have consistently enhanced customer satisfaction and team performance.
Overview
3
3
years of professional experience
Work History
Associate
Cognizant Technologies
06.2022 - 02.2023
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Telemarketing Executive
Justdial.com
03.2020 - 08.2021
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Assisted with training and orientation of new employees.
- Answered calls, took messages, and transferred calls to correct individuals.
- Created and maintained knowledge base of articles to enable informed service across support team.
- Communicated with clients and prospects using correct branding and terminology and confirmed clear customer comprehension.
- Built trusting relationships with clients through open and honest communication.
Education
Master of Science - Chemistry
Periyar University, Salem
05-2022
Skills
- Prospecting skills
- Script adherence
- Warm calling
- Collaborative team player
- Follow-up skills
- Telephone skills
- Email etiquette
- Complaint handling
- Service desk support
Timeline
Associate
Cognizant Technologies
06.2022 - 02.2023
Telemarketing Executive
Justdial.com
03.2020 - 08.2021
Master of Science - Chemistry
Periyar University, Salem
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