Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Spencer Austin
Open To Work

Spencer Austin

Knoxville

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

General ManagerAssistant General ManagerManagerShift Leader

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Knoxville, TN
Open to relocation: No

Salary Range

$85000/yr - $140000/yr

Important To Me

Work-life balanceCompany Culture

Summary

Results-driven General Manager with 10+ years of leadership experience overseeing high-volume, guest-focused operations. Proven success driving revenue growth, owning P&L performance, translating KPIs into execution, and developing managers and leadership teams. Strong background in safety compliance, labor optimization, and multi-unit operational excellence.

Overview

15
15
years of professional experience
2
2
Certifications

Work History

General Manager

CircusTrix LLC
Knoxville
05.2019 - Current
  • Directed full operational and financial performance for a high-volume entertainment venue generating $3M+ in annual revenue.
  • Owned P&L accountability, improving controllable margins by approximately 8–12% through labor optimization, scheduling efficiency, and cost controls.
  • Led, coached, and developed a leadership team overseeing 45–60 employees, improving retention and internal promotions.
  • Translated KPIs (labor %, revenue per guest, conversion rates) into action plans that increased sales and guest satisfaction scores.
  • Maintained 100% compliance with safety standards, audits, and operational procedures.

Assistant General Manager

CircusTrix LLC
Knoxville
05.2018 - 05.2019
  • Supported daily operations and financial performance while directly managing up to 45 employees.
  • Implemented daily shift and leadership meetings, contributing to a 10%+ increase in promotional and upsell revenue.
  • Assisted with hiring, scheduling, payroll, and performance management, reducing overtime costs and improving labor efficiency.
  • Coached team members on sales behaviors, guest engagement, and operational standards.

Manager

CircusTrix LLC
Knoxville
07.2013 - 05.2018
  • Supervised frontline operations and ensured consistent execution of brand and safety standards.
  • Trained and onboarded new hires, reducing ramp-up time and improving early performance.
  • Managed daily cash reconciliation, sales forecasting, and reporting with zero audit discrepancies.
  • Supported leadership with performance reviews and corrective coaching.

Shift Leader

Chick-fil-A
Knoxville
06.2011 - 11.2015
  • Led shifts in a high-volume QSR environment serving hundreds of guests per shift.
  • Assisted with onboarding and training new team members.
  • Executed opening and closing procedures and ensured compliance with cash-handling policies.

Education

Associate of Business - Hospitality

Pellissippi State Community College
Knoxville, TN

Skills

  • Leadership development and team building
  • Project management
  • Training and development
  • Performance coaching
  • Operational excellence
  • Operations oversight
  • Revenue forecasting

Certification

AED & CPR Certification

Timeline

General Manager

CircusTrix LLC
05.2019 - Current

Assistant General Manager

CircusTrix LLC
05.2018 - 05.2019

Manager

CircusTrix LLC
07.2013 - 05.2018

Shift Leader

Chick-fil-A
06.2011 - 11.2015

Associate of Business - Hospitality

Pellissippi State Community College

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Spencer Austin