Spencer Fong
Memphis
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head Bartender
The Art Bar @ Crosstown Arts
03.2020 - Current
- Led bar operations, ensuring high-quality service and guest satisfaction.
- Developed innovative cocktail menus, enhancing customer experience and engagement.
- Placed in competitive cocktail and mocktail competitions with either judge based voting or general public voting.
- Collaborated with musicians, artist, and guest externally while working with management and graphic designers internally to create promotional events, boosting bar visibility and sales.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Prepared and served over [30] drinks per shift in high-volume environment.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
Customer Service Representative
Omni Interactions
03.2023 - 05.2023
- Contracted work from home customer service job that I mostly worked in the mornings or whenever I wasnt working at Crosstown Arts
- Omni Interactions had a contract with Intuit that created this job to help customers troubleshoot and file taxes online.
- Completed a two week training online program that taught me how to handle customer service request through all of Intuit's programs.
- Shifts were not assigned but on a pickup basis. I could not go over 40 hours. Shifts were around 4-5 long.
- Resolved customer inquiries through effective communication and problem-solving techniques including Remote Screen viewing.
- Managed high-volume calls while maintaining quality service standards and customer satisfaction.
COVID-19 Contact Tracing Investigator
Xtend Healthcare
11.2020 - 06.2021
- Conducted thorough interviews to gather and document contact information for COVID-19 positive individuals.
- Analyzed data trends to identify potential outbreaks and inform public health responses.
- Collaborated with healthcare professionals to ensure timely notifications and follow-ups for affected individuals.
- Developed educational materials to guide individuals on quarantine protocols and health resources.
- Coordinated with local testing centers to expedite testing appointments for identified close contacts of confirmed COVID-19 cases.
- Work from Home Job. The shifts were never designated/assigned to the team. It was a pickup/work 5 hour shifts with about a 30 hour max.
Civil CAD Designer/Drafter
Carlson Consulting Engineers
07.2020 - 12.2020
- Developed detailed CAD drawings for engineering projects, ensuring adherence to client specifications.
- The main Client was Walmart and I help detail and design parking lots for Walmart. Typical projects were Site Layout, Parking Lot Design, Grading and Drainage Design, Stormwater Management, and Planning Roadway Design.
- Collaborated with engineers to refine designs and optimize project workflows.
- Supported product development efforts with timely creation of 2D drawings and 3D models based on client requirements.
- Created, printed, and modified drawings in AutoCAD and Revit with Plotter Printers.
- Reduced errors in final designs by conducting thorough quality checks on all CAD files before submission.
Bartender
The Art Bar @ Crosstown Arts
03.2020 - 05.2020
Independent Computer Builder
Self Employed
01.2020 - Current
- A hobby that turned into an income during Covid. I haven't really pursued this income source since the AI boom.
- I've assembled mainly Windows Desktops for 5 small businesses and around 30 customers.
- I would estimate I've built close to 75 computers from prices ranging from basic operative computers and personal gaming computers to more advanced graphical intensive computers for design programs.
- Businesses include Fastlane operations, a packaging and delivery warehouse company. Royal Trucking in West point, Mississippi and PKM Architecture firm in Memphis
- Draft an invoice consisting of all the computer parts with an added labor cost that I would then submit to the client. The client then pays me and then I order/build all the computers.
Bartender
ALCHEMY
08.2019 - 01.2020
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Promoted products to customers to enhance bill totals with high-profit items.
Back of House Cook/Waiter/Bartender
EAT WITH US' HARVEYS
04.2015 - 07.2019
- Started off as a Dishwasher/Cook and transferred over to the Front of House where I became a server then promoted to a bartender.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- The only non manager to work high profile wine and farm to table dinners for the City of Starkville.
- Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
- Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Recognized by management for providing exceptional customer service.
Education
Associate of Applied Science - Engineering Technology, Drafting & Design
East Mississippi Community College
Scooba, MS05-2019
No Degree - Architecture
Mississippi State University
Starkville, MSHigh School Diploma -
Memphis University School
Memphis05-2010
Certification
- Johns Hopskins Covid-19 Contact Tracing
- Autodesk Autocad Certification
- Autodesk Inventor Certification
- ACT Workkeys: Platinum ranking
- ServSafe
- Alcoholic Beverage Commission Server License
References
REFERENCES
References available upon request
Timeline
Customer Service Representative
Omni Interactions
03.2023 - 05.2023
COVID-19 Contact Tracing Investigator
Xtend Healthcare
11.2020 - 06.2021
Civil CAD Designer/Drafter
Carlson Consulting Engineers
07.2020 - 12.2020
Head Bartender
The Art Bar @ Crosstown Arts
03.2020 - Current
Bartender
The Art Bar @ Crosstown Arts
03.2020 - 05.2020
Independent Computer Builder
Self Employed
01.2020 - Current
Bartender
ALCHEMY
08.2019 - 01.2020
Back of House Cook/Waiter/Bartender
EAT WITH US' HARVEYS
04.2015 - 07.2019
Associate of Applied Science - Engineering Technology, Drafting & Design
East Mississippi Community College
No Degree - Architecture
Mississippi State University
High School Diploma -
Memphis University School