Spencer Nunez
Brentwood,TN
Summary
I am a hardworking young man looking for new work opportunities. I spent the last three years working seasonally as a raft guide. While there I would regularly interact with customers helping answer any questions or concerns. When I wasn't interacting with customers I would be doing work around our campsite. Setting up gear for the customers, cleaning our bathrooms an kitchen, as well as washing and cleaning our company vehicles. On the off season I work various cleaning jobs where I focus on task management to complete everything in a reasonable time.
Overview
3
3
years of professional experience
Work History
Whitewater Rafting Guide
Sierra WhiteWater
05.2021 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Delivered information through narratives on locations throughout the Coloma area, relaying lesser-known stories for interest.
- Enhanced safety by conducting thorough pre-trip briefings and ensuring all participants had proper gear.
- Improved customer satisfaction by providing knowledgeable and engaging commentary on local ecology during trips.
Cleaning Crew Supervisor
Melton & Son's Cleaning Solutions
01.2023 - 03.2023
- Established and enforced safety protocols and guidelines for staff.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained and mentored new staff on cleaning and safety protocols.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Completed schedules, shift reports, and other business documentation.
- Motivated crew to exceed customer expectations, resulting in positive feedback from clients and higher overall satisfaction ratings.
- Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
- Improved client satisfaction with high-quality cleaning services through regular inspections and addressing issues promptly.
Cleaning Crew Member
Melton & Son's Cleaning Solutions
12.2022 - 01.2023
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Reduced complaints from clients by addressing their specific cleaning requests and preferences.
- Improved overall team productivity with proper time management and prioritization of tasks.
- Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
Education
Some College (No Degree) - Psychology
Coconino County Community College
Flagstaff, AZSkills
- Speech Clarity
- Client Inquiry and Response
- Problem Sensitivity
- Guest Directions
- Safety Practices and Regulations
- Group Oversight
- Cleaning and Sanitizing
- Inventory Monitoring
- Swiftwater Rescue
Timeline
Cleaning Crew Supervisor
Melton & Son's Cleaning Solutions
01.2023 - 03.2023
Cleaning Crew Member
Melton & Son's Cleaning Solutions
12.2022 - 01.2023
Whitewater Rafting Guide
Sierra WhiteWater
05.2021 - Current
Some College (No Degree) - Psychology
Coconino County Community College
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