Spencer Slasor
Chattanooga
Summary
Dynamic and results-oriented professional with extensive experience delivering exceptional customer service in the insurance industry. Expertise in benefits and policy administration, with a strong ability to communicate clearly and concisely while demonstrating empathy and effectively resolving customer issues. Proven track record of collaborating seamlessly with cross-functional teams and adhering to established protocols. Known for exceptional attention to detail, excellent time management, and a steadfast commitment to upholding high service standards in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Customer Benefit Advisor
Unum Life Insurance
10.2023 - Current
- Delivered exceptional customer service to businesses serviced by Unum, ensuring accurate information on benefits, claims, and policy administration.
- Compiled and synthesized information from multiple product types and systems to provide clear, concise, and thorough customer responses.
- Adhered to established protocols and procedures to perform tasks with minimal operational oversight.
- Demonstrated strong customer service skills by expressing empathy and resolving customer issues when appropriate.
- Utilized multiple system applications and administrative processes to support customer service.
Assistant Kitchen Manager
Outback Steakhouse
04.2007 - 10.2023
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas
- Scheduled and received food and beverage deliveries, adhering to food cost and budget
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Coordinated and organized all restaurant inventory
Education
High School Diploma -
Hixson High School
Hixson, TNSkills
- Customer Service Excellence
- Clear and Concise Communication
- Problem Resolution and Issue Escalation
- Empathy in Customer Interactions
- Documentation and Reporting
- Attention to Detail
- Adherence to Protocols and Procedures
- Time Management and Prioritization
Timeline
Customer Benefit Advisor
Unum Life Insurance
10.2023 - Current
Assistant Kitchen Manager
Outback Steakhouse
04.2007 - 10.2023
High School Diploma -
Hixson High School
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