S POORNIMA
Chennai
Summary
Dynamic and detail-oriented professional with experience as a Personal Assistant at Janani Pharmaceuticals, excelling in calendar management and client relations. Proven track record in enhancing communication and reducing customer complaints through strong communication skills and meticulous record-keeping. Committed to maintaining confidentiality while driving business success.
Overview
2
2
Languages
Work History
PERSONAL ASSISTANT
JANANI PHARMACEUTICALS
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
TELECALLING
OPTIMUS
- Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
- Handled sensitive customer information with utmost confidentiality, adhering to data protection regulations and company guidelines.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
Education
B.COM - ACCOUNTS
ANNAMALAI UNIVERSITY
CHENNAI 04.2001 -
Skills
Client relations
Customer service
Strong communication skills
Administrative support
Database management
Timeline
B.COM - ACCOUNTS
ANNAMALAI UNIVERSITY
04.2001 -
PERSONAL ASSISTANT
JANANI PHARMACEUTICALS
TELECALLING
OPTIMUS
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