Sarah Tuttle
Chattanooga
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Bar Manager, Lead Bartender
Rosecomb Bar
08.2021 - Current
- Created a welcoming atmosphere, fostering a loyal customer base for myself and the business.
- Oversaw cleaning and maintenance tasks for the bar program and building, ensuring a clean and safe environment and receiving perfect health scores during time as bar manager.
- Mentored and trained staff members to ensure exceptional customer service and quality standards.
- Oversaw purchasing and ordering for all bar products, and helped to craft and guide other bar team members to make creative and seasonal menu offerings while maintaining a profitable menu.
- Coordinated with with local community organizations to create mutually beneficial partnerships that increased brand visibility and raised money and goods for charitable causes.
- Was featured in several local and trade publications for cocktails and industry-related wellbeing topics.
Warranty Lead, Customer Care
Smart Furniture
05.2020 - 08.2021
- Jumped in during a very busy time of huge growth, due to the mass transition to work-from-home as a home office furniture company, and helped provide kind and helpful customer service during a very busy and chaotic time period.
- Worked with customers, vendors, and shippers to provide the most accurate information before and after shipping.
- Worked with customers via phone, chat and email, remaining flexible while meeting deadlines and prioritizing as needed.
- Implemented standardized work procedures for the warranty program, ensuring consistency in operations while maximizing efficiency.
Server
Main Street Meats
02.2019 - 03.2020
- Cultivated warm relationships with regular customers.
- Worked with small team in a pooled tip based system, ensuring the guests and other team members had the attention and support they needed.
- Worked with kitchen and management team to stay up to date on a rotating seasonal menu that changed daily, providing descriptions and allergen information for guests.
- Assisted when necessary with the retail butcher counter, providing information about products and pulling, weighing and selling retail products.
Technician
CADAS, Inc
08.2018 - 05.2019
- Worked with residents transitioning out of an in-patient rehabilitation setting to sober living, assisting case workers and nursing staff and being the go-to staff presence for residents during shifts.
- Touched base with residents throughout the day, leading morning meetings and daily room inspections, and assisting with transportation and other needs.
- Enhanced resident satisfaction by providing compassionate and nuanced care in a sometimes stressful or emotional setting.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Front of House Manager, Bartender
Soho Social
09.2017 - 05.2018
- Managed and motivated server and bar teams to be productive and engaged in work, in a high volume and fast paced environment.
- Wrote the weekly schedule for all FOH employees, working with constantly changing availability and requests, to ensure all staff and restaurants needs were met.
- Resolved guests complaints while maintaining positive customer environment.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
Front of House Manager, Bartender
Mudtown Eat & Drink
02.2017 - 09.2017
- Developed loyal regulars by consistently delivering outstanding service and engaging in friendly conversation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Mudtown is a sister restaurant of Soho Social, so was promoted to be a Front of House manager there when there was an opening.
Education
No Degree - Graphic Design
University of Alabama At Birmingham
Birmingham, ALSkills
- Staff management
- Guest engagement
- Inventory management
- Problem-solving
- Adobe In-Design, Illustrator
- Microsoft Suite
- Google Suite
- NetSuite
Timeline
Bar Manager, Lead Bartender
Rosecomb Bar
08.2021 - Current
Warranty Lead, Customer Care
Smart Furniture
05.2020 - 08.2021
Server
Main Street Meats
02.2019 - 03.2020
Technician
CADAS, Inc
08.2018 - 05.2019
Front of House Manager, Bartender
Soho Social
09.2017 - 05.2018
Front of House Manager, Bartender
Mudtown Eat & Drink
02.2017 - 09.2017
No Degree - Graphic Design
University of Alabama At Birmingham
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