SREE DHARSHANA J
ML Data Associate
Chennai
Summary
Dynamic professional with a background in content writing, project management, and cross-functional collaboration. Proven ability to manage customer relationships, streamline processes, and optimize workflows in fast-paced environments. Skilled in adhering to content workflow standards, optimizing content for SEO, ensuring timely project execution and delivery. Engineering graduate with a solid understanding of technical writing, customer communications, and data privacy compliance. Eager to leverage my writing, organizational skills, attention to detail, and analytical expertise to contribute to a high-performance content team.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Ml Data Associate- Alexa ML Operations
Amazon Development Center
09.2023 - Current
- Ensured data accuracy and consistency by following structured processes, conventions and collaborating with the team.
- Owned the daily SLA targets against internal and external dependencies
- Applied data privacy best practices in handling sensitive customer and product information, ensuring compliance with regulations
- Played a key role in improving operational workflows, identifying inefficiencies, and implementing corrective actions to reduce time and enhance process quality
- Researched, Reviewed, Verified, and improved information from data sources to improve Alexa's functions
Publishing Manager
Notion Press
12.2021 - 03.2023
- Led a team of 7 members, fostering collaboration and maximizing productivity across various projects
- Cross-trained existing employees to maximize team agility and performance
- Accomplished multiple tasks within established timeframes
- Developed and implemented business strategies that improved operational efficiency, resulting in successful project completion within deadlines
- Maintained positive relationships with external stakeholders, resolving issues swiftly to ensure continued collaboration and product delivery
- Plan and Develop the Project Idea (publishing plan) based on the content and genre to deliver premium-quality books
- Coordinated logistics with freight forwarders and warehouses to ensure timely distribution and delivery of products to customers
- Maintained an average of 4.1/5 KPl score
- Received highest MVP and score on published books
- Awarded best book market research and secured cash price twice in a quarter
Sales Specialist
Sitel Group
05.2021 - 12.2021
- Built and maintained strong relationships with customers, ensuring timely order fulfillment and effective communication regarding product availability and delivery
- Worked with internal teams to coordinate product shipments, troubleshoot issues, and resolve customer complaints, ensuring seamless service delivery
- Built rapport with customers and assessed needs to make product recommendations and upsell
- Tracked sales data and maintained accurate records, applying analytical skills to forecast demand and adjust stock levels accordingly
- Played an instrumental role in achieving company targets through strong relationship-building and strategic sales approaches
- 2 star performer Awards
Education
MBA - Business Analytics
SRM University
04.2023 - 01.2025
Bachelor Of Engineering - Electronics & Instrumentation
Valliammai Engineering College
01.2016 - 01.2020
HSC - State Board (Bio - Maths)
SBIOA Model Matric Higher Secondary School
01.2015 - 01.2016
SSC - CBSE
SBOA School And Junior College
01.2013 - 01.2014
Skills
- Data Analysis & Reporting,
- Blog writing,
- Content writing,
- Market Research,
- Project Management,
- MS office,
- Tableau
- ERP Systems (SAPMM - S4 Hana)
Timeline
Ml Data Associate- Alexa ML Operations
Amazon Development Center
09.2023 - Current
MBA - Business Analytics
SRM University
04.2023 - 01.2025
Publishing Manager
Notion Press
12.2021 - 03.2023
Sales Specialist
Sitel Group
05.2021 - 12.2021
Bachelor Of Engineering - Electronics & Instrumentation
Valliammai Engineering College
01.2016 - 01.2020
HSC - State Board (Bio - Maths)
SBIOA Model Matric Higher Secondary School
01.2015 - 01.2016
SSC - CBSE
SBOA School And Junior College
01.2013 - 01.2014
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