S. Regina Bryant

• Maintained strict confidentiality of sensitive information from applicants.
• Provided exceptional support to Property Manager in assisting in the efficient and timely reporting and submission of all administrative forms, files and weekly reports.
• Developed strong working relationships with internal departments and external partners, fostering seamless collaboration across teams.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction to maintain occupancy.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Greeted guests in with friendliness and professionalism.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

• Manage busy leasing office
• Show apartments and process applications
• Process re-certifications and lease renewals
• Process evictions when necessary
• Post rental payments and transport to the bank
• Resolve resident issues
• Walk property daily/unit inspections
• Supervise maintenance staff
• Oversee vacant unit turnover process with maintenance staff
• Order supplies and maintain working inventory within reasonable budget

• Worked directly with store manager and all associates to achieve maximum results
• Balanced cash drawers and processed daily reports
• Processed weekly inventory \
• Cultivated a customer-focused shopping environment by greeting and responding to all customers in
a friendly manner
• Handled all customer relations issues in a gracious manner and in accordance with company policies
• Trained associates on store policies and customer service procedures
• Monitored daily operations, opening and closing the store

• Negotiated lease contracts for business location and road shows
• Responsible for monthly marketing and advertising campaigns
• Sourced and purchased new inventory when below predetermined levels
• Counted cash drawers and made bank deposits
• Hired, trained and evaluated personnel in sales, POS systems and sales tactics
• Assigned employees to specific duties to best meet the needs of the store
• Instructed staff on appropriately handling difficult and complicated sales
• Built long-term costumer relationships and advised customers on purchases and promotions