SRIJA CHITHANOOR
Memphis
Summary
Detail-oriented and technically proficient Application Data Analyst with 2 years of experience in SQL database management, troubleshooting application issues, and providing support in fast-paced environments. Seeking to leverage my expertise in SQL, database administration, and application support to ensure optimal performance and reliability for business-critical systems. Strong problem[1]solving abilities and a collaborative mindset, adept at working in agile environments. Passionate about creating intuitive user experiences and constantly learning new technologies to stay in tune with the latest industry trends.
Overview
2
2
years of professional experience
Work History
Info Technology Associate
NTT DATA
02.2022 - 07.2024
- Dynamic professional with two years of experience designing and implementing end-to-end cloud-based solutions and full-stack applications. Proficient in developing scalable front-end and back-end systems using modern frameworks and cloud platforms (e.g., AWS, Azure Fundamentals, GCP).
- Worked in rotational shifts, attending production calls, troubleshooting the application, and resolving bugs.
- Good understanding of ITIL and ITSM operational processes, like Incident Management, Change Management, Problem Management, Release Management, and Service Improvements.
- Provided support and input in agile software deployments.
- Knowledge in development languages such as C, C++, Python, HTML, CSS, XML, and JavaScript.
- Worked on tools like GitHub, Power BI, Jenkins, and MS Office (Excel, PowerPoint, and Word).
- Tested and maintained SQL scripts and queries to support reporting and data extraction requests from various business units.
- Created detailed documentation for issue resolution, database design changes, and system configurations for future reference and knowledge sharing.
Education
Master of Science - Computer Science
University of Memphis
Memphis, TN05.2026
Bachelor of Science - Computer Science
Osmania University
India09.2021
Skills
- Programming languages: Python, C, C, HTML5, CSS, XML
- Databases: MySQL
- Tools: Jenkins, GitHub, Power BI, MS Office (Excel, PowerPoint, and Word), Service Order, SharePoint, SQL Management Studio, AMP test client
- Environments: UAT, Test, DEV, Training
- Packages: MS Office
- Methodologies: Agile, Waterfall
- Operating Systems: Windows, and Linux
- Cloud Computing: AWS, Microsoft Azure
Accomplishments
- Reduced average incident resolution time by 30% through proactive monitoring and improved ticket management.
- Awarded SPOT/Pat on Back for dedication and efficiency in project and system deliveries.
- University Of Memphis Merit Scholarship Recipient, 2024.
- Reduced average incident resolution time through proactive monitoring and improved ticket management. Also recognized for improving application performance through query optimization and database indexing, reducing system crashes.
- Achieved a 95% satisfaction rate from end users by resolving high-priority database-related incidents within 50% of the SLA timeframe.
- Earned team recognition for flawless execution and seamless transition.
- Organized national conference event conducted in college, Coordinated around 200+ attendees to ensure smooth registration and seating arrangements & assisted in managing event schedules and liaising with speakers and guests.
Personal Information
Title: Software Engineer
Passions
Passionate about learning new technologies as per the current industry requirement
Timeline
Info Technology Associate
NTT DATA
02.2022 - 07.2024
Master of Science - Computer Science
University of Memphis
Bachelor of Science - Computer Science
Osmania University
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