Srinivas CS
Chennai
Summary
Detail-oriented project management professional with experience as a CSM and Onboarding Specialist. Excels in making crucial decisions, meeting deadlines, and conducting comprehensive team reviews. Expertise lies in analysis and quantitative problem-solving, contributing to company growth and driving improvements. Strong dedication to achieving organizational objectives, committed to delivering exceptional results and driving success for the company.
Overview
9
9
years of professional experience
Work History
Implementation Consultant
Zluri
01.2015
Sr. Implementation Manager
Everstage Technologies
12.2023 - Current
- Managed client expectations during implementations by maintaining clear communication about project status and any potential delays.
- Collaborated with cross-functional teams to ensure timely delivery of quality solutions for clients.
- Mentored junior implementation managers in best practices for managing projects and clients, strengthening overall team performance.
- Streamlined implementation processes by identifying and resolving bottlenecks, leading to more efficient project timelines.
- Spearheaded internal process improvements that led to reduced turnaround times for deliverables without sacrificing quality or customer satisfaction levels.
- Held an Overall implementation BoB value of 350K
10.2022 - Current
- Responsible for all aspects of customer implementation engagements, including consultancy, training, project management, testing, and customized production configurations for existing and new customers.
Solutions specialist / Onboarding Specialist
Orangescape Technologies
04.2021 - 10.2022
- Client management / Onboarding for enterprise level clients like Disney
- Migration management and integrations from different platforms to Kissflow
- Basic app scripting for integrations outside of Kissflow
- Analysis for feature usage and requesting new features based on necessity
- Implementation inside of Kissflow for enterprise level clients
- Coordinated with Engineering team with Jira tickets for comprehensive bug fixes
- Gathered requirements from users to make user stories.
Subject Matter Expert
Tech Mahindra
05.2018 - 05.2020
- Skilfully stepped in on-demand to solve detailed and technical problems with Telecom through troubleshooting and fault-finding
- Managed a team of 20 people who were frontline technical support associates
- Collected performance data of the team and generated reports to showcase teams performance over a period of time
- Spearheaded the FCR analysis project since the FCR metric was having a large impact on quality of service provided.
Process Associate
AGS health Pvt ltd
01.2016 - 01.2018
- Coordinated US healthcare insurance claims to process them through to get paid.
Education
PGPM - Data science and Business Analytics
Great lakes institute of management
Chennai, TN01.2021
Bachelor of Engineering - Electronics and Instrumentation
Sathyabama University
Chennai, TN01.2015
Skills
- Client Onboarding
- Customer Success
- Migration
- Client relations specialist
- Solution Design
- ERP Implementation
- Data analysis
- Requirements gathering
- Project management
- Project documentation
- User Acceptance Testing
- Software Implementation
Languages
English
Tamil
Hindi
Timeline
Sr. Implementation Manager
Everstage Technologies
12.2023 - Current
10.2022 - Current
Solutions specialist / Onboarding Specialist
Orangescape Technologies
04.2021 - 10.2022
Subject Matter Expert
Tech Mahindra
05.2018 - 05.2020
Process Associate
AGS health Pvt ltd
01.2016 - 01.2018
Implementation Consultant
Zluri
01.2015
PGPM - Data science and Business Analytics
Great lakes institute of management
Bachelor of Engineering - Electronics and Instrumentation
Sathyabama University
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