SRIPRAVEEN S

In my role as a Product Owner, I am responsible for managing and prioritizing the product backlog, ensuring it aligns with both business objectives and customer needs. On a daily basis, I collaborate with stakeholders to define and refine product requirements, ensuring clarity and alignment. I lead sprint planning sessions, providing the development team with well-defined and actionable tasks. I consistently communicate a clear product vision to guide the development process and take the lead in writing and refining user stories with detailed acceptance criteria. Additionally, I analyze market trends and customer feedback to make informed product decisions, and I oversee the successful launch of products, ensuring they are delivered on time and within scope.

• Finance Management System: Successfully developed and implemented a comprehensive financial management product for a shipping company, now used by over 10 global clients.
• Customer Portal: Led the development of a customer portal, integrating market insights and collaboration with customers, resulting in an 80% reduction in costs and significant efficiency improvements.
• Mobile Application: Spearheaded the creation and launch of a mobile app, achieving over 5,000 downloads and enhancing customer engagement.
• Invoice Dispute Management: Designed and delivered an invoice dispute management system, boosting customer satisfaction and reducing resolution time by 30% through increased transparency.
• KYC Process Enhancement: Enhanced the KYC creation process within an online portal for a shipping company, ensuring compliance, improving risk mitigation, and streamlining customer onboarding, with over 90% of customers using the facility.
• Transport Management System: Led the development and implementation of a Transport Management System for DOPET, Qatar, boosting company revenue by 10%.

As a Business Analyst, I gather and analyze business requirements, ensuring they align with organizational goals. I work closely with stakeholders to identify needs and document processes, then translate these into clear specifications for development teams. I analyze data to provide actionable insights and support decision-making. Daily tasks include facilitating meetings, creating reports, and monitoring project progress to ensure successful implementation and alignment with business objectives.

• GPS Integration: Identified a gap in tracking refrigerated containers through market research and developed software that integrates with onboard GPS hardware. This solution provides real-time data to customers and attracted 20% more clients to the company.
• Supply Chain Integration: Connected ERP with supply chain partners, cutting manual costs by 10% and boosting customer satisfaction by 20%.
• ERP System Enhancement: Updated ERP to comply with Qatar's new tax regulations.
• GST Integration: Integrated ERP with India's GST portal, ensuring compliance and reducing manual work.

• As a Shipping and Logistics Operations Manager, I was responsible for a wide range of key job responsibilities, including ensuring the seamless service delivery of logistics operational processes, fostering and maintaining strong relationships with business partners, and leading and managing the functional team of logistics operations.

• In my role as the Assistant Manager for Business Operations in Shipping and Logistics, I held a portfolio of critical job responsibilities, including formulating and executing strategies and business plans, orchestrating the planning and management of the migration of new processes and services, and negotiating and finalizing Service Level Agreements.

• As a Senior Associate in Customer Service for Shipping and Logistics, my key responsibilities included providing backup support for the Team Leader, serving as the focal point for the operational processes, handling business mail and responding to client calls, and managing the submission of export/import manifests on Customs websites.