SRIRAM K
Associate
Chennai
Summary
Results-driven business analyst with 3+ years of agile experience and exceptional communication skills. Adept at resolving technical challenges and collaborating cross-functionally to address client concerns. Demonstrated ability to streamline processes and ensure prompt, accurate support. Poised to transition expertise in data-driven decision making to elevate customer satisfaction in a client support role.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Programmer Analyst
Cognizant
02.2022 - 05.2025
- Conducted customer-focused workshops with 2 cross-functional stakeholders each sprint, reducing requirement defects by 20%.
- Achieved a 95% sprint completion rate by streamlining backlog grooming and prioritizing user stories for 2 key projects.
- Enhanced user satisfaction by 15 points by translating business needs into IT solutions for 120 end users.
- Facilitated requirements gathering sessions with over 10 stakeholders, translating business needs into actionable user stories and demonstrating exceptional communication skills.
- Designed interactive dashboards in Power BI to enable data-driven decision making, increasing stakeholder engagement by 50%.
- Supported 3+ end-to-end SDLC projects from initiation to post-deployment, ensuring efficient issue resolution similar to exemplary customer support practices.
- Collaborated with clients and stakeholders to gather, analyze, and document business requirements, emphasizing a customer-first approach.
- Authored comprehensive documentation including Business Requirements Documents (BRD) and Functional Specifications using JIRA, ensuring clear project communication.
- Served as a liaison between clients, development teams, and project managers, delivering prompt and effective communication to resolve issues.
Education
Mechanical Engineering
S.A Engineering College
04.2017 - 03.2021
Higher Secondary XII - undefined
Sethu Bhaskara Matriculation HR Sec School
03.2016 - 04.2017
Higher Secondary X - undefined
Jaya Matriculation Hr Sec School
03.2014 - 04.2015
Skills
- Technical Skills: Python, SQL, Data Visualization Tools, Technical/Computer Skills, Networking Knowledge, Video Streaming Protocols
Certification
Certified Scrum Master: Scrum Alliance - 2025
Accomplishments
- Stakeholder Collaboration: Facilitated requirements-gathering sessions with key stakeholders, translating business needs into technical specifications that resulted in a 98% project acceptance rate.
- Data-Driven Decision Making: Developed and maintained automated dashboards that provided real-time insights, leading to 25% faster decision-making across key departments.
Timeline
Programmer Analyst
Cognizant
02.2022 - 05.2025
Mechanical Engineering
S.A Engineering College
04.2017 - 03.2021
Higher Secondary XII - undefined
Sethu Bhaskara Matriculation HR Sec School
03.2016 - 04.2017
Higher Secondary X - undefined
Jaya Matriculation Hr Sec School
03.2014 - 04.2015
Similar Profiles
Navya VootlaNavya Vootla
Associate at CognizantAssociate at Cognizant
Preethi RPreethi R
Programmer Analyst at CognizantProgrammer Analyst at Cognizant
MANISHA REDDY KUCHANPALLYMANISHA REDDY KUCHANPALLY
Infra Dev Specialist at CognizantInfra Dev Specialist at Cognizant
Anuj PandeAnuj Pande
Security Engineer (Penetration Tester) at CognizantSecurity Engineer (Penetration Tester) at Cognizant
Srinithi MSrinithi M
Process Associate at HanDigital Pvt LtdProcess Associate at HanDigital Pvt Ltd