Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Declaration
Timeline
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Srividya Suresh

Srividya Suresh

Chennai

Summary

Dynamic Officer Operations Representative, skilled in data analysis and regulatory compliance. Proven track record in project management and delivering exceptional customer service. Successfully streamlined processes, enhancing operational efficiency and ensuring adherence to compliance standards. Committed to driving results and fostering positive client relationships.

Overview

8
8
years of professional experience

Work History

Officer Operations Representative

Bank of America, NA
07.2017 - Current

Term deposits

  • Handled end-to end term deposit processing,including account master set-up, renewals and pre-closures.
  • Accurately maintained customer term deposit records and ensured timely interest payments and maturity handling.
  • Performed daily and monthly reconciliation of term deposit accounts, ensuring accuracy and compliance with regulatory standards.
  • Managed accurate TDS calculation, deduction and quarterly filing for term deposit accounts, ensuring compliance with Income Tax regulations.
  • Supported internal and external audits by providing accurate documentation and reconciliations related to term deposit accounts ensuring compliance.
  • Acted as manual data provider for regulatory reporting on term deposits ensuring timely and accurate submission of data in compliance with statutory and RBI requirements.
  • Initiated and coordinated with the technology team to address application related issues/fixes, ensuring thorough testing and resolution to closure.
  • Conducted post-deployment sanity testing, identifying immediate issues and ensuring systems functioned as expected in production environments.

Lead Operations Representative

Bank of America, NA
07.2017 - 12.2021

CMS and Clearing operations

  • Managed the complete operational cycle from system maintenance and transactions processing to accurate billing and reporting client data.
  • Cooridnated interbank funding activities to ensure seamless settlement of funds and tracked for the liquidation status of the cheques.
  • Compiled and delivered comprehensive monthly MIS reports as per client's requirements.
  • Coordinated with external vendors to conduct feasibility assessments and manage logistics for cash and cheque pickups, streamlining operations and minimizing delays.
  • Managed end -to-end activities related to clearing operations, including sorting, encoding, validation and coordination with clearing house for both inward and outward instruments.
  • Coordinated with development teams to initiate and test deployments in UAT, verifying fixes and enhancements, and providing confirmation for production rollout.

Education

Master of Arts - Communications

MOP Vaishnav College For Women
Chennai, India
05-2017

Bachelor of Arts - B.com

Kumararani Meena Muthiah College
Chennai, India
05-2013

Skills

  • Data analysis and reconciliation
  • Regulatory compliance
  • Financial reporting
  • Cash management
  • Audit support
  • Time management
  • Strategic planning
  • Risk assessment
  • Technology coordination
  • Stakeholder management

Accomplishments

  • Received spot award for handling high number of cheques with highest accuracy.
  • Awarded gold recognition for the key contribution during UAT phase of an in house receivables system, where early detection and documentation of bugs led to successful launch with minimal user reported issues.
  • Recognized with gold award for detecting and validating high-impact defects during UAT of an in-house deposits system, enabling timely bug fixes and reducing post-release issues.
  • Received silver recognition twice for exceptional attention to detail and timely completion of tasks, contributing to improved team efficiency and client satisfaction.

Languages

Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Declaration

I hereby declare that the information provided above is true and correct to the best of my knowledge and belief.



Date : 05.06.2025

Place : Chennai

Timeline

Officer Operations Representative

Bank of America, NA
07.2017 - Current

Lead Operations Representative

Bank of America, NA
07.2017 - 12.2021

Master of Arts - Communications

MOP Vaishnav College For Women

Bachelor of Arts - B.com

Kumararani Meena Muthiah College
Srividya Suresh