Hi, I’m
Sruthi Sathindaran
Banking
Chennai
Summary
Dynamic Sr. Manager with a proven track record at HSBC Bank, excelling in product sales and client relationship building. Achieved operational excellence through innovative strategies, enhancing team productivity and customer satisfaction. Skilled in negotiation and business development, consistently surpassing performance targets while fostering a collaborative work environment.
Overview
19
years of professional experience
3
Languages
Work History
HSBC Bank
Sr Manager
07.2017 - Current
Job overview
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Managed large-scale corporate banking needs and payroll requirements
- Increased customer satisfaction with seamless onboarding and tailored product recommendations
- Achieved operational excellence by streamlining processes and implementing best practices.
- Consolidated vendors and renegotiated contracts to optimize costs, organizing awareness events
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Spearheaded change management efforts for seamless adoption of new systems or processes among stakeholders
- Spearheaded development of new product line, resulting in significantly increased market share and brand recognition.
- Oversaw expansion into new markets, conducting market research and adapting strategies to meet local needs.
- Revitalized underperforming product lines by analyzing sales data, leading to focused improvement efforts and increased profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
TATA Capital
Sr Sales Officer
11.2015 - 06.2017
Job overview
- Achieved consistently high annual sales targets by diligently monitoring progress and adjusting strategies as needed.
- Boosted sales revenue by establishing strong relationships with key clients and delivering targeted presentations.
- Identified new business opportunities through careful analysis of market trends and competitor activity.
- Collaborated with cross-functional teams to develop innovative strategies and improve overall sales performance.
- Leading the Personal Loan department within the assigned territory.
- Managing a team of six executives, overseeing sales performance, and assigning targets.
- Handling Direct Selling Agents (DSAs) by ensuring expected sales numbers are achieved, managing payouts, and overseeing accounts-related activities.
- Tracking and efficiently allocating manpower within the designated territory.
- Preparing and maintaining daily reports and sales reports (Year-to-Date/Month-to-Date).
- Maintaining and analyzing daily sales call data for performance tracking.
- Ensuring compliance with audit requirements, maintaining KYC & Non-KYC error rates below 3%.
- Resolving KYC and financial discrepancies in Personal Loan (PIL) files to ensure smooth processing.
Rupee Zone
Team Manager
07.2014 - 09.2015
Job overview
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Engaged in marketing and servicing retail banking products, including mortgage loans, credit cards, and personal loans; conducting business development campaigns at various companies; building client relationships to identify cross-selling opportunities and drive sales.
- Managing client deliverables and end-of-day MIS reporting; providing process training to team members and conducting quality checks on completed work.
Net Avenue Technologies
Sr CSE
02.2011 - 12.2011
Job overview
- Managing end-to-end business solutions for web-based customer services, including product sales and service.
- Catering to the needs of international clients by understanding their requirements and matching them with suitable products.
- Establishing virtual relationships with clients and overseeing the entire logistical cycle.
- Responsible for MIS preparation and recording client feedback for continuous improvement.
Standard Chartered Bank
Sr Officer Support NRI
09.2006 - 07.2009
Job overview
- Catering to retail banking needs and ensuring a seamless and satisfying banking experience for customers.
- Providing clients with a personalized product mix based on their profile from the bank’s portfolio.
- Enhancing customer retention by maximizing wallet share and positioning the bank as their primary financial institution.
- Driving cross-selling initiatives for banking products such as balance transfers, card-on-loan, and insurance.
- Building strong client relationships, identifying cross-selling opportunities, and facilitating sales.
- Promoting brand awareness and delivering financial knowledge in a highly competitive market.
- Focused on selling banking products to UAE-based customers, specifically Non-Resident Indians (NRIs).
- Recognized with the "Best Star" award for exceeding team targets.
- Possesses strong expertise in retail banking products and market dynamics.
Education
Valliammal College For WomenChennai, India
Bachelor of Science from Biochemistry
04.2001
Skills
Product sales
Customer service
Sales development
Teamwork and collaboration
Upselling
Business development
Client account management
Relationship building
Sales strategies
Excellent people skills
Negotiation tactics
Brand promotion
Timeline
Sr Manager
HSBC Bank
07.2017 - Current
Sr Sales Officer
TATA Capital
11.2015 - 06.2017
Team Manager
Rupee Zone
07.2014 - 09.2015
Sr CSE
Net Avenue Technologies
02.2011 - 12.2011
Sr Officer Support NRI
Standard Chartered Bank
09.2006 - 07.2009
Valliammal College For Women
Bachelor of Science from Biochemistry
04.2001