Stacee Franklin
Dandridge
Summary
Highly organized administrative professional with +10years of experience in supplying thorough, organized administrative support to executive teams. Proactive collaborator for events, executive activities and travel arrangements. Maintains professional appearance and demeanor while expertly completing assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager/Customer Sales Representative
State Farm
Sevierville, TN
12.2023 - Current
- Coordinated office operations, ensuring efficient workflow and communication among departments.
- Monitored compliance with company policies, ensuring adherence to regulatory standards in office procedures.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Developed tailored insurance solutions based on client needs and risk assessments.
- Cultivated relationships with clients to ensure ongoing satisfaction and retention.
Knoxville Area Manager
Great American Cookies
Knoxville, TN
03.2022 - 12.2023
- Oversaw daily operations across multiple locations, ensuring adherence to company standards and policies.
- Trained and mentored store managers on operational excellence and customer service strategies.
- Managed budgeting and financial forecasting, ensuring alignment with corporate goals and objectives.
Head Cake Decorator
Ham N Goodys
Knoxville, TN
09.2020 - 03.2022
- Scheduled bakery employees and assigned work to 5 decorators.
- Worked with third-party vendors to coordinate training, maintenance, and troubleshooting efforts.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Tracked cake sales and productions processes.
- Managed material inventory and ordered new materials when needed.
- Onboarded new employees with training and new hire documentation.
General Manager
Courthouse Donuts
Sevierville, TN
10.2018 - 03.2020
- Managed relationships with community leaders, city officials, and other local business owners.
- Handled travel arrangements for owner, including booking travel and managing itinerary.
- Responded to emails and other correspondence to facilitate communication and enhance business
- Managed scheduling for four employees to optimize productivity.
- Coordinated with vendors, venue coordinators, and suppliers when planning special projects of varying degrees of complexity.
- Executed basic banking and bookkeeping tasks.
Baker
Golly G's
Pleasant View, TN
03.2017 - 10.2018
- Served hundreds of bakery customers daily with professional and effective customer service.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Controlled spoilage by generating turn movement and maintaining monthly inventory.
- Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Maintained safe and sanitary area by checking food products' temperature and freshness.
- Inspected products for quality assurance before display.
- Maintained temperature, sweep and sanitation logs.
Education
Associates - Baking And Pastry Arts
The Art Institute of Tennessee
Nashville, TN2017
High School Diploma -
Pigeon Forge High School
Pigeon Forge, TNSkills
- Administration and Management
- Planning and coordination schedules
- Organization
- Detail-focused
- Calm under pressure
- Microsoft Excel, Word, Power Point
- Calendar and Scheduling Software
- Time management
- Customer service
Certification
- Tennessee Property, Casualty, Life, and Health License - (2+ years)
Timeline
Office Manager/Customer Sales Representative
State Farm
12.2023 - Current
Knoxville Area Manager
Great American Cookies
03.2022 - 12.2023
Head Cake Decorator
Ham N Goodys
09.2020 - 03.2022
General Manager
Courthouse Donuts
10.2018 - 03.2020
Baker
Golly G's
03.2017 - 10.2018
High School Diploma -
Pigeon Forge High School
Associates - Baking And Pastry Arts
The Art Institute of Tennessee