Stacey Cookston
Dunlap
Summary
Dynamic professional with a proven track record at Diversified Maintenance, excelling in data entry and organizational skills. Recognized for enhancing team productivity through effective communication and decision-making. Committed to delivering exceptional customer service, fostering client satisfaction, and streamlining operational workflows.
Overview
12
12
years of professional experience
Work History
IFM Coordinator
Diversified Maintenance
08.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Cleaning services of offices
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Trained team members on all cleaning services
Cosmotologist
Salon On Rankin
01.2018 - 12.2020
- Hairstyling & Cuts
- Color & Highlights
- Hairstyling & Makeup for special occasions
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Receptionist
Sequatchie County Executive
12.2012 - 09.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
License - Cosmotology
Alternative Visions
Chattanooga, TN08-2017
High School Diploma -
Penn Foster
03-2014
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
Timeline
IFM Coordinator
Diversified Maintenance
08.2024 - Current
Cosmotologist
Salon On Rankin
01.2018 - 12.2020
Receptionist
Sequatchie County Executive
12.2012 - 09.2014
License - Cosmotology
Alternative Visions
High School Diploma -
Penn Foster
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