Stacey Gomes
Spring Hill
Summary
Goal driven, reliable, out going student with a passion for the automotive service industry. Most of my experience has been from working on vehicles on my own or at the college.
Overview
14
14
years of professional experience
Work History
Mobile Mechanic
Self Employed
02.2021 - Current
- Reduced vehicle downtime for clients by performing accurate diagnostics and prompt repairs.
- Utilized advanced diagnostic tools to pinpoint issues swiftly, reducing labor time spent on each job.
- Maintained a clean and organized mobile workspace, ensuring the safety of both clients and fellow technicians.
- Maintained comprehensive records of all completed work orders, facilitating accurate invoicing and recordkeeping.
- Provided exceptional customer service, addressing inquiries and resolving concerns in a professional manner.
- Increased repeat business by establishing strong relationships with customers through excellent communication skills.
- Enhanced customer satisfaction by providing timely and efficient mobile mechanic services.
- Adhered strictly to industry safety standards while performing repairs or maintenance tasks in various environments.
- Educated clients on proper vehicle maintenance, prolonging the lifespan of their automobiles.
- Improved job completion rates by accurately estimating timeframes for repair work.
- Served a diverse clientele, addressing various automotive issues across different makes and models.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Calculated costs of materials and labor to prepair detailed repair estimates.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Inspected and tested equipment to locate worn and damaged parts.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Repaired and replaced worn and damaged components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Analyzed vehicle data using advanced diagnostic equipment.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Performed emissions tests according to standard procedures.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Coordinated with parts department to determine availability of necessary components.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Salesperson Trainer
Wafflehouse
03.2011 - Current
- Evaluated sales team members'' performance, providing constructive feedback for continuous improvement.
- Conducted regular one-on-one coaching sessions to address individual challenges and foster personal development within the team.
- Boosted sales team performance by developing and implementing comprehensive training programs.
- Served as a mentor for junior staff members, guiding them through their career progression within the organization confidently.
- Increased revenue generation with targeted training on upselling and cross-selling techniques.
- Delivered engaging presentations on best practices in sales strategies, boosting team morale and motivation levels.
- Collaborated with management to formulate goals and objectives for the salesforce, ensuring alignment with company vision.
- Improved customer satisfaction ratings through tailored coaching sessions for individual sales representatives.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Provided coaching and mentoring to employees.
- Trained and mentored many new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed job-specific competencies and performance standards.
Education
Automotive Technologies - Automotive Technologies
Tennessee College of Applied Technology
Hohenwald, TNSkills
- Brake systems
- Tire services
- Suspension systems
- Air conditioning repair
- Vehicle inspections
- Battery services
- Exhaust systems
- Steering systems
- Automotive electronics
- Fuel systems
- Emissions control
- Alignment services
- Roadside assistance
- Electrical systems
- Ignition systems
- Preventative maintenance
- Cooling systems
- Customer service
- Hand and power tools
- Repairs
- Maintenance and repairs
- Workplace safety
- Auto and engine repair
- Troubleshooting skills
- Automotive diagnostics
- Electrical troubleshooting
- Safety procedures
- Grease and lubricant application
- Vehicle test drives
- Computerized diagnostics
- Systems troubleshooting
- Task prioritization
- Problem diagnosis
- Air conditioning systems
- Documentation and reporting
- Diagnostics
- Power steering repair
- Price quoting
- Emergency roadside service
Timeline
Mobile Mechanic
Self Employed
02.2021 - Current
Salesperson Trainer
Wafflehouse
03.2011 - Current
Automotive Technologies - Automotive Technologies
Tennessee College of Applied Technology
Similar Profiles
Elizabeth U'PrichardElizabeth U'Prichard
Fulltime Home Educator at Self EmployedFulltime Home Educator at Self Employed
Robert AndersonRobert Anderson
Independent Contractor at Self employedIndependent Contractor at Self employed
Katelyn Dawn MarnochKatelyn Dawn Marnoch
Certified Professional Coach at Self EmployedCertified Professional Coach at Self Employed