Stacey Hagy

• Enhanced congregation participation by incorporating multimedia presentations and contemporary topics into sermons.
• Collaborated with church leaders to develop community outreach programs, resulting in increased membership and engagement.
• Provided pastoral care for congregants, addressing spiritual needs and fostering a supportive environment.
• Delivered inspiring sermons that connected with the congregation, encouraging personal growth and spiritual development.
• Organized and led engaging worship services, enhancing the overall experience for attendees.
• Developed strong relationships with local community organizations, promoting collaboration and partnership opportunities.
• Mentored youth group members, nurturing their faith journey while providing guidance on personal challenges.
• Strengthened connections between families by organizing social events that fostered fellowship among congregants of all ages.
• Interacted with local community, building relationships with civic organizations and other churches.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Cultivated interpersonal skills by building positive relationships with others.
• Developed and maintained courteous and effective working relationships.

• Enhanced packing efficiency by implementing space-saving techniques and optimizing packaging materials usage.
• Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
• Expedited order processing time through effective organization and prioritization of tasks.
• Improved inventory management with regular stock audits and timely reporting of discrepancies.
• Enhanced customer experiences by providing timely and accurate information on products and services.
• Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
• Conducted regular performance reviews and provided constructive feedback to peers for continuous improvement.
• Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
• Assisted in training new hires, sharing best practices and providing support for their integration into the team.
• Assisted with reorganizing storage areas during peak seasons to accommodate changes in demand patterns or product offerings efficiently.
• Performed inventory control, such as counting, and stocking merchandise.
• Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.

• Handled customer inquiries and suggestions courteously and professionally.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Processed customer service orders promptly to increase customer satisfaction.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Answered customer telephone calls promptly to avoid on-hold wait times
• Handled customer inquiries and suggestions courteously and professionally
• Processed customer service orders promptly to increase customer satisfaction

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• Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
• Documented all findings in concise reports.
• Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
• Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
• Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
• Issued payouts to claimants.
• Negotiated with claimants to settle claims.
• Maintained strong relationships with key stakeholders such as adjusters, agents, repair facilities, medical providers, and legal representatives for seamless collaboration throughout the claims process.
• Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
• Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.

Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Generated reports to track deliveries and maintain proper records and documentation.
• Answered phone calls and responded to customer emails.
• Monitored vehicle locations to coordinate timely arrivals.
• Assisted in resolving customer complaints and grievances.
• Provided customers with information on products and services.
• Updated daily logs and customer paperwork with relevant details.
• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
• Documented mileage, deliveries, pickups, customer issues and damages.
• Kept detailed records of deliveries and money received from customers.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend and holiday shifts.
• Identified issues, analyzed information and provided solutions to problems.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Office work