Stacey Hall
Mount Juliet
Summary
Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction.
Overview
20
20
years of professional experience
Work History
Management Coordinator
General Mills
01.2023 - Current
- Managed up to 15 - 18 operators on 3rd shift.
- Ability to redirect my schedule to help run other shifts when my peers were out of plant.
- Maintained clean work area by monitoring CIL's & PCL's and creating good cleaning habits before 5S walks.
- Streamlined operations by implementing effective management strategies and coordinating cross-functional teams.
- Achieved project milestones on time and within budget through diligent planning, monitoring progress, and managing resources effectively.
- Improved team productivity by promoting collaboration, training opportunities, and ongoing communication.
- Drove continuous improvement initiatives across all facets of the organization to foster a culture of excellence in service delivery and performance standards.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Built lasting relationships with cross-functional teams that improved team work throughout the plant.
- Submitted work orders that provided a safe work place for our teams throughout the plant.
- Reduced trailer detention charges by quickly reducing the number of trailers on the yard that needed to fill the warehouse.
Executive Team Leader Service Engagement / GM Logistics / District Resource
Target Corporation
01.2016 - Current
- Managed 30 - 40 hourly team members that were passionate and knowledgeable about service expectations
- Managed team members that executed inbound / outbound replenishment, inventory accuracy for all areas of the store
- Knowledgeable of Net Promoter Score on current guest trends that met 85% goal
- Helped manage store sales that exceeded 20% compared to last year
- Strategize workload planning tools that helped the team reached goals
- Able to plan monthly/ quarterly workload to support business priorities and managing a team to deliver service and sales goals
- Maintained supply ordering for store
- Evaluated Workday tasks to select employee hires / training and development for hourly team members and leaders
- Resource partner to collaborate on business opportunities for store / district
GM / Service Engagement Team Leader
Target Corporation
01.2005 - 01.2016
- Managed a group that consisted of 10 - 15 team members that provided a guest-ready and in-stock sales floor in order to meet the needs of the guest
Education
Bachelor's degree - Business Administration / Management
University of Phoenix
01.2012
Skills
- Adaptability
- Time Management
- Recruiting
- Critical Thinking
- Planning
- Team-building & Interpersonal
Affiliations
- BCN - Black Champions Network
Timeline
Management Coordinator
General Mills
01.2023 - Current
Executive Team Leader Service Engagement / GM Logistics / District Resource
Target Corporation
01.2016 - Current
GM / Service Engagement Team Leader
Target Corporation
01.2005 - 01.2016
Bachelor's degree - Business Administration / Management
University of Phoenix
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