Stacey Helton
Powell
Summary
Dynamic office manager with a proven track record at Sevier County Economic Development Council, excelling in organizational skills and customer service. Enhanced operational efficiency through effective communication and meticulous payroll processing. Recognized for maintaining accurate financial records and fostering positive client relationships, ensuring a seamless office environment.
Overview
23
23
years of professional experience
Work History
Executive Administrative Assistant
Sevier County Economic Development Council
01.2007 - Current
- Supported daily office operations by organizing schedules and managing appointments.
- Assisted in maintaining office supplies inventory, ensuring availability of essential materials.
- Coordinated communication between departments to facilitate efficient workflow and collaboration.
- Implemented filing systems for documents to enhance organization and retrieval processes.
- Managed incoming calls and directed inquiries to appropriate personnel for prompt resolution.
- Prepared meeting agendas and documented minutes, promoting effective communication among team members.
- Contributed to the maintenance of a clean and safe office environment through regular inspections and reporting issues.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw all aspects of payroll.
- Managed Accounts Payable and Receivable
- Serve as back up Medical Examiner and EMA secretary
Bank Teller/Customer Service Representative
Knoxville Teacher's Federal Credit Union
06.2002 - 01.2007
- Processed member transactions accurately and efficiently, ensuring adherence to credit union policies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new tellers on operational procedures and customer interaction techniques.
- Maintained cash drawer integrity through diligent balancing and reconciliation practices.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Provided customer records, account statements and copies of checks.
- Turned in excess cash to maintain drawer security.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
Education
Business
Powell High School
Powell, TN05-1985
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Billing
- Administrative support
- Payroll processing
- Bookkeeping
- Payroll and budgeting
- Clerical support
Timeline
Executive Administrative Assistant
Sevier County Economic Development Council
01.2007 - Current
Bank Teller/Customer Service Representative
Knoxville Teacher's Federal Credit Union
06.2002 - 01.2007
Business
Powell High School
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