Staci R Graham
Cleveland,TN
Summary
A Licensed Bachelor-level Social Worker, with more than 25 years in the health care arena. Proficient in case management with experience in long term care, home health and hospice. Highly motivated self starter , who works well independently or in collaboration with an interdisciplinary team, focused on assessment and advocacy leading to linkage with appropriate community resources and accomplishment of client goals. Knowledgeable in Medicare and Medicaid.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant Director of Aging and Disability
Southeast Tennessee Area Agency on Aging and Disability
Chattanooga, TN
04.2025 - Current
- Work with AAAD Director in assessing successes and challenges of all AAAD programs.
- Identify new opportunities to enhance overall mission and current programs of the SE TN AAAD.
- Assist Director in implementing change as needed to enhance success of programs.
- Ensure compliance with internal policies and contracts of SETD and AAAD, as well as with state policies and procedures.
- Work with both Program Managers and Finance staff to manage expenditure rates and assure contract compliance.
- Assist with the creation and annual updating along with coordination of Request for Proposal process for Area Plan.
- Supervise Relative Caregiver and Public Guardian for the Elderly personnel and programs.
- Participate in all monthly statewide phone calls related to AAAD programs.
Choices Program Case Manager
Southeast Tennessee Area Agency on Aging and Disability
Chattanooga, Tennessee
04.2014 - 04.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Submitted PASRR as needed, average of 15 PAE's per month to appropriate agency for adjudication.
- Submitted Medicaid applications to TennCare and assisted client/ family with necessary follow-up, submission of requested and pertinent verifications.
- Participated in various outreach events to educate public and relevant professionals on Choices LTSS Program.
SHIP Benefits Outreach Coordinator
Southeast Tennessee Area Agency on Aging and Disability
01.2014 - 04.2014
- Providing outreach to Medicare eligible individuals in 10 counties, offering education and application assistance with focus on Low Income Subsidy and Medicare Saving Program.
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
- Improved access to resources for underprivileged communities by connecting them with essential services offered by Social Security Administration and TennCare.
- Maintained up-to-date knowledge of relevant policies and regulations affecting target populations, informing program development accordingly.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Facilitated strong relationships with community members by attending local events, serving as liaison between organization and its constituents.
- Increased community engagement by organizing outreach events and coordinating with local organizations.
Medical Social Services
Guardian Home Care
Cleveland, TN
09.2006 - 04.2014
- Provide direct social service support to home health clients in home and assisted living settings, serving up to seven counties.
- Develop care plan in conjunction with IDT. Advocate, educate and refer to community services with goal of increased, sustained independence.
- Skilled at working independently and collaboratively in team environment.
- Excellent communication and documentation skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Conducted quarterly CPR/ Basic First Aid classes to assure staff in 4 branches had access to American Heart Association CRP Certification.
- Assisted IDT team with confirming relevant physician orders and obtaining signatures as needed.
Medical Social Services
Hutcheson Home Health
Fort Oglethorpe, Georgia
06.2004 - 09.2006
- Provide direct social service support to home health clients in five Northwest Georgia counties.
- Provided social services support to Emergency Department, and served as backup to Administrator for weekly Utilization Review rounds in attached hospital.
- Evaluate social, emotional, and financial needs of patients and their families to develop appropriate care plans.
- Connect patients with community resources, financial assistance programs, and support services to enhance their quality of life.
- Advocate for patients' rights and needs within healthcare system, ensuring they receive necessary services and support.
- Work closely with healthcare teams, including nurses and therapists, to ensure comprehensive care and follow-up on patient progress.
- Skilled at working independently and collaboratively in a team environment.
Social Worker
Hospice of Chattanooga
04.2000 - 03.2004
- Direct social services working with terminally ill individuals and families, including pediatric care. Worked in home setting as well as on acute care unit in hospital.
- Conducted comprehensive psychosocial assessments to identify the needs of up to 125 patients and families.
- Developed and implement individualized care plans that address the emotional, social, and practical needs of patients and families.
- Provide counseling and emotional support to patients and their families during the end-of-life process.
- Maintained accurate and timely documentation of services provided to patients and families.
- Assisted with end-of-life planning documents
Social Worker
Hamilton County Nursing Home (later Health Center at Standifer Place)
11.1998 - 03.2000
- Covered both ICF and SNF floors, provided family support, development of care plans, discharge planning and weekly Utilization Review (SNF floor only).
- Conducted comprehensive needs assessment for over 125 residents focusing on psychosocial needs of those living in long term care environments.
- Completed weekly dignity rounds to assure residents received respectful and adequate care.
- Advocated for residents rights and needs within facility and acted as go-between for family and management.
- Monitored and purchased resident belonging as desired by client while working with finance department to assure clients remained within Medicaid limits in Patient Trust accounts
- Updated client documentation for accurate, compliant and current records.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers in event of planned discharge home.
Education
Bachelors of Social Work - Social Work
Middle Tennessee State University
Murfreesboro, TN01.1997
Skills
- SHIP Level 3 Volunteer 2006- 2023, SHIP Level 1 volunteer current
- American Heart Association CPR Instructor 2005-2015
- Personnel supervision
- Strategic planning
- Team skill enhancement
- Regulatory adherence
- Team operations
- Task delegation
- Assessment and evaluation
- Self-care strategies
Accomplishments
Tennessee Society of HealthCare Social Workers - Southeast Council SW of the Year 2018
Certification
Interdisciplinary Gerontology Certificate UTC College of Health, Education and Professional Studies 2016
Timeline
Assistant Director of Aging and Disability
Southeast Tennessee Area Agency on Aging and Disability
04.2025 - Current
Choices Program Case Manager
Southeast Tennessee Area Agency on Aging and Disability
04.2014 - 04.2025
SHIP Benefits Outreach Coordinator
Southeast Tennessee Area Agency on Aging and Disability
01.2014 - 04.2014
Medical Social Services
Guardian Home Care
09.2006 - 04.2014
Medical Social Services
Hutcheson Home Health
06.2004 - 09.2006
Social Worker
Hospice of Chattanooga
04.2000 - 03.2004
Social Worker
Hamilton County Nursing Home (later Health Center at Standifer Place)
11.1998 - 03.2000
Bachelors of Social Work - Social Work
Middle Tennessee State University
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