Stacie Cox

• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Enhanced client satisfaction through consistent high-quality service delivery and attention to detail.
• Exercised care in use of hazardous cleaning chemicals, equipment and methods.
• Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
• Ensured sterilization quality by meticulously following standard operating procedures and guidelines.
• Reduced risks of infection by consistently maintaining a clean and sterile work environment.
• Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
• Contributed to the prevention of healthcare-associated infections with diligent adherence to proper sterilization techniques.
• Reduced risk of infections by maintaining a clean and sterile environment within the processing area.

Endodontic assistant.

• Helped complete routine and advanced procedures by preparing patients and instruments for expected endodontic needs.
• Educated patients on postoperative care, including how to protect dental work and boost healing.
• Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons.
• Typed patient data into computer system using Dexis and TDO while following privacy laws and maintaining high level of accuracy.
• Booked appointments for patients using TDO.

• Evaluated students' competencies through written assignments and examinations.
• Increased learning initiatives by educating students using laboratory studies.
• Conducted clinical simulations and provided feedback for each individual student.
• Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.

• Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns, impressions, and implants.
• Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials.