Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Stacy Dishman

Maryville,TN

Summary

Dynamic Home Health Supervisor with a proven track record at Caring Hearts and Hands of TN, enhancing operational efficiency and patient safety through effective care planning and clinical supervision. Skilled in training and mentoring staff, I excel in communication and problem-solving, ensuring compliance and fostering a collaborative environment for optimal patient outcomes.

Diligent Supervisor with solid background in overseeing home health services. Adept at managing patient care plans and ensuring compliance with healthcare regulations. Demonstrated ability to lead teams with focus on effective communication and problem-solving.

Experienced with coordinating patient care and managing healthcare teams. Utilizes effective communication and leadership to maintain high standards of care. Track record of ensuring compliance with healthcare regulations and improving patient outcomes.

Healthcare professional with proven track record in managing home health services. Known for ensuring high standards of patient care and compliance with regulations. Focused on team collaboration and delivering results, adaptable to changing needs. Proficient in patient care management and regulatory compliance.

Professional healthcare leader with proven expertise in managing home health services. Skilled in coordinating patient care, supervising teams, and ensuring compliance with healthcare regulations. Strong focus on fostering collaboration and achieving results within dynamic environments. Adept at adapting to changing needs and delivering high-quality patient outcomes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Home Health Supervisor

Caring Hearts and Hands of Tn
03.2011 - 04.2013
  • Increased operational efficiency by implementing streamlined processes that minimized administrative burdens on clinical staff.
  • Participated in ongoing professional development to stay current on industry best practices and regulatory requirements.
  • Streamlined communication between healthcare providers, patients, and families for seamless coordination of care.
  • Developed and maintained accurate patient records, contributing to effective treatment planning and decisionmaking.
  • Facilitated interdisciplinary meetings to discuss complex cases and share insights on optimal care strategies.
  • Conducted regular performance evaluations for nursing staff, providing constructive feedback to promote growth and improvement.
  • Served as a resource for clinical staff seeking guidance on challenging cases or unique patient needs.
  • Provided comprehensive training to new hires, ensuring a thorough understanding of company policies and procedures.
  • Ensured compliance with all federal and state regulations governing home health services, maintaining an impeccable record during inspections.
  • Promoted patient safety by strictly adhering to infection control protocols in all aspects of care provision.

Senior Supervisor I

University of Tennessee Knoxville
05.2022 - Current
  • Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
  • Trained staff and provided ongoing feedback and performance evaluations for development.
  • Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
  • Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
  • Maximized personal competency through continuous professional development.
  • Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
  • Provided interpretation and guidance on procedural questions.
  • Mentored junior team members for accelerated professional growth and skill development.
  • Mandated policy, procedure, and performance adherence for continued and increased operational efficiency and profitability.
  • Evaluated performance metrics regularly, identifying areas for improvement and providing constructive feedback to employees.
  • Assessed problems and conflicts and resolved independently.
  • Identified underperforming areas and implemented effective process improvements.
  • Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
  • Reduced employee turnover rates by fostering a positive work environment and addressing staff concerns promptly.
  • Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
  • Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
  • Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.

Independently Contracted Courier

Crosstown Couriers
11.2017 - 11.2022
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Followed company policies and procedures during shift.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Drove safely at all times to avoid accidents and harm.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
  • Contacted customers to confirm delivery details and locations.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
  • Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
  • Enhanced customer satisfaction by delivering packages promptly and accurately.

Education

Certified Nursing Assistant -

Shannon Dale Healthcare
Knoxville, TN
07.2008

High School Diploma -

South-Doyle High School
Knoxville, TN
05-1998

Skills

  • Medical terminology
  • Teamwork and collaboration
  • Attention to detail
  • Reliability
  • Adaptability and flexibility
  • Verbal and written communication

Accomplishments

    I was a very heart felt and accomplished CNA for many years. I love being in healthcare.

    I also am currently awaiting to take my phlebotomy technician national exam. I have completed all required training and have discovered I have a talent for doing this. I also love interacting with patients and the staff.

    One of my big lessons that I have learned in this life is " there is always something new to learn and ways to be learnt by others on how to do some things more effectively and efficiently. Never Give Up!

Certification

  • Phlebotomy Training - All required classes completed. Awaiting National Exam
  • Certified Nursing Assistant- licensed has expired but am willing to recerfiy

Timeline

Senior Supervisor I

University of Tennessee Knoxville
05.2022 - Current

Independently Contracted Courier

Crosstown Couriers
11.2017 - 11.2022

Home Health Supervisor

Caring Hearts and Hands of Tn
03.2011 - 04.2013

Certified Nursing Assistant -

Shannon Dale Healthcare

High School Diploma -

South-Doyle High School

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Stacy Dishman